Hampton Inn, Hilton Security Nightmare, Lack Of Employee Training, Management Lacking in Customer Relations slow prossessing Charlottesville Virginia
First reported under TRAVEL - LODGING.
Read report.
A Stranger was given a pass key to our room, Employee did not check ID or contact us before she made 3rd key..
Needless to say he stole our belongings.
This happened JAN 11 2003 and we still have not been compensated for our loss. WE have to deal with THEIR INSURANCE COMPANY. Manager will not talk to us.
We have the computer print outs on key readings and their admission on the screw up. (IN WRITING)
Debra
Skipwith, Virginia
U.S.A.
4 Updates & Rebuttals
Melanie
Seymour,Tennessee,
U.S.A.
employee of Hampton Inn
#5Consumer Comment
Sat, September 09, 2006
I know every hotel is different but most Hampton Inn's are owned by individually person's. But they pay to use the Hampton Inn name also the Hilton name as well. I am not sure of the policy of other Hampton's but at our hotel in Pigeon Forge, TN the maids are not allowed to let anyone in the room if someone asks to get in there we have to send them down to the front desk and then they are to ask for an ID..Not only should you recieve money from there insurance company but you should 100% in room as well.
Debra
Skipwith,Virginia,
U.S.A.
Major Hotel Chain operating under many names, however, Every one I have tried to contact comes back as unknown.
#5Author of original report
Mon, February 24, 2003
Just a quick update, We were ask to wait till last Fri. for Selective to finish with our claim. (Keep in Mind, we have heard by the end of the week for 4 weeks now). I think we have had enough.
These Insurance Companys and Businesses wonder WHY they end up with a reputation of bad public relations and time consuming LAW SUITS.
We have waited on them since JAN 11, 2003 to get their papers in order. This is a MINOR thing that is going to cost them MAJOR BUCKS. All because some one, some where has elected to drag this out. Looks like they would have settled this asap, they ADMITTED their neglect, fired the clerk. SO WHAT are they doing???????
BEGGING FOR A LAW SUIT I guess...
http://www.hiltonworldwide.com
If you go to their web site you will find they are a Major Hotel Chain operating under many names, however, Every one I have tried to contact comes back as unknown. ( Media Dept )
Tim
Grand Haven,Michigan,
U.S.A.
It's lawyer time!
#5Consumer Comment
Wed, February 19, 2003
I think the above poster is probably correct in theorizing that the hotel clerk was in on this, if he wasn't then he severely jeopardized your safety in the negligence of his duties. If you are having a hard time dealing with the hotel's insurance people, I suggest hiring a lawyer. A little legal muscle may be a great asset to you. Insurance companies don't feel all that threatened by someone without representation, but if they know you have someone on your side who actually knows what their (the insurance company) responsibilities are, I think you will find them a little more accomodating.
Anon
Miami,Florida,
U.S.A.
Sounds like the front desk clerk is in on the theft
#5Consumer Comment
Tue, February 18, 2003
Oh my God! What a frightening thing to happen--be glad you were not in the room at the time, who knows what might have happened.
It almost sounds like the front desk clerk who made the key was in on the scam. They could have called your room ahead to see if you were there, and then made a pass-key. That sort of security breach is so basic, it's hard to believe it wasn't done intentionally.
Even the worst hotel clerk in the world has to know not to make duplicate keys without some proof that the "guest" is registered to the room, especially a hotel like the Hilton. Even the Ramada Inn I stayed at wouldn't give me a duplicate key for the room I was in, I had to wait for an employee to come with me to unlock the door because I forgot the card in the room, then I showed proof it was my room.
Go to the police, go to the TV stations--they love that sort of story during "sweeps" weeks. They can probably shame the Hilton into giving you compensation. I can't believe the Manager will not address the complaint. It is a huge liability plus all the negative publicity to have something like that happen at such an upscale hotel.