Complaint Review: Hampton Inn Mesa Arizona

* * *Hampton Inn, 1563 S. Gilbert Road, Mesa, AZ 85204* * *

I stayed at the Hampton Inn last May for one night. After a long drive I wanted to take a hot show, however the water wasn't hot, just luke warm. There was dried urine below the toilet seat. Last, there was a smell of smoke, but the hotel advertises as a non-smoking hotel. I called the front desk and was told they don't have an evening engineer, and couldn't send me to a different room since they were sold out--months later I found out they were not sold out, just a lazy front desk person who didn't want to swap me out of a room.

The above isn't even the Ripoff. I contacted managment twice, faxed them once, and called 'Kelly' in accounting/front desk three times. Why? Besides the fact I was unhappy, Hampton has a 100% Satisfaction Guarantee--which to date---and months later they continue to 'play dumb', and transfer me to voicemails without a return call. This is the classical bait and switch. They promise satisfaction and keep your money regardless. In my opinion, the only difference between Hampton Inn and a robber is a ski mask.