Handmade Piece STILL IN SHOCK! The most horrible customer service ever Ohio
his is my first review. That alone says a lot. I made - and purchased - an order on handmadepiece.com and since I live in Denmark, it had to be over US $150. Quite a big amount, but hey, the shipping is super expensive too, I thought. I get a receipt - everything looks like it's going well. The next e-mail I get is a confirmation with "good news": my order now has been shipped! HOWEVER, in the same e-mail I am asked to pay for the shipping, because they were - without my knowing - suddenly out of stock of one of the item I'd bought. Immediately I write them an e-mail and they refund my money and send me a code that would "cover all expenses" for my next order. I place a new order, type in the code and then - two days later - I get an e-mail asking me to pay taxes. Thats $ 24 or 180 DKK. I'm quite confused, since they did not inform me that taxes weren't a part of those expenses they promised me to cover?? But heck, I want the painting so I write them an e-mail with constructive feedback, saying that for the future I, as a customer, would prefer being informed by this extra expense. Then they tell me that they've CANCELED my second order. Out of the blue. I am told to place a new order and I'm not offered any kind of compensation. The customer service is just trying to shut down the case, it seems.
A couple of weeks later I get a call from UPS saying that they're waiting at my front door, and tell me to "hurry home with cash" because now they've tried knocking on my door for several days. What? I wasn't informed by this? I'm expecting another package, so I rush to the bank - a bank where they charge me for withdrawing money - and when I get home (he gives me 15 minutes to do all of this) I hand him the money, but he hasn't any change, so I have to pay him even more than the taxes require. To my great surprise I see that this is a package for handmadepiece.com. Oh my... I still haven't heard anything from handmadepiece.com, who just a couple of weeks ago told me they were gonna refund my money and cancel my order. I am in shock. One thing is for sure: I will never EVER shop at handmadepiece.com again.