Handy Handy.com Charged my credit card three times after I canceled my account. New York New York
I hired Handy for a one time, one day only, maid service on April 16th, 2019, for $42.00. I canceled my account on May 1st, 2019. My request (1756682) was reviewed by the Handy Support Team (Edielyn) and updated my status on May 1st.
Since May 1st, Handy charged me three more times for $90 each. Once on May 1st, May 16, and May 28th, 2019. I requested a complete refund for those charges. I became aware of the added unwanted charges on my credit card when I reviewed my credit card statement
I sent several emails to Handy requesting a refund. Weeks later, Handy attempted to negotiate a reimburse to the credit card for the first two dates. The third date, they are trying leverage against me for a cancellation fee. When I canceled on May 1st, there wasn't a cancelation fee. Until I agree to their terms, Handy will not reimburse me and has stopped communicating with me altogether. Customer service handles complaints only by email and Facebook messager.
1 Updates & Rebuttals
Jeff
Tustin,California,
United States
Handy in my pocket
#2Author of original report
Thu, June 13, 2019
So, Handy has stopped communication with me after I disputed all charges on my credit card with the card company. I had them stopped all payments or charges to my credit card from Handy.
Handy still can't figure out how to cancel my account, has created a false account using all of my contact information, and continues to send people out to my old address. Scam Company.