Complaint Review: HandyCo

Placed  order number  70185, on 08/08/2011 at 12:53PM.
with HandyCo dba / OverstockDeals.com

Ordered as follows:

KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowl with Rear Spud, Less Seat in White

                2              $143.95                 $287.90

KOHLER K-4679-CA-0 Lustra Elongated Toilet Seat with 2" Lift Seat Hinge

                2              $51.95   $103.90

Company attempted several UPS shipments (from Home Depot warehouse in Hagerstown MD) and two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats received in pristine order whereas two KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls received each and every time shattered, broken or cracked due to improper packaging and UPS complete carelessness in handling VERY fragile and large ceramic toilet bowls. I have opened many online tickets and made many 1.800.774.4802 calls (to Tammy customer service rep) trying to resolve situation, cancel this order and get refunded. After over 3 months of e-mail and phone  run-around, which is all documented, I made a formal complaint with PayPal on 11/20/11 and after their
intervention I  "miraculously" got $287.90 refund for two  broken KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls which UPS refunded to HandyCo dba / OverstockDeals.com long time ago.

My last e-mail to this company was sent 11/23/11 requesting also a refund of  $103.90 for two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats returned by UPS mid Sept 2011 to Home Depot warehouse in Hagerstown MD. I never got any responses or communication since that date.

As luck would have it, I was a victim of serious heart attack in December of 2011 and this whole episode got forgotten and I ended up dishonestly being robbed of $103.90.

I feel obligated to let the US Public know, based on my experience, what they can expect from their dealings with OVERSTOCKDEALS.com of  Highlands Ranch, COLORADO.

Sincerely,

Mike