Complaint Review: Hank's Fine Furniture

Ordered many pieces of furniture on Feb. 2nd, 2007 to have it delivered on Feb. 16th. Paid required 25% down on the 2nd. Salesman was to call before delivery to get remainder of payment.

Salesman called to set up delivery on Feb 16th and said he was going out of town. A different salesman would call us closer to delivery to get our payment. On Feb 15th, I called Hank's Fine Furniture to pay balance because no one had called me yet. They said I had been taken off the schedule for the 16th, because I hadn't paid by the 14th.

I told them I wasn't aware that it had to be paid by the 14th, as someone was to call me to get the remainder and never did. They said the person that was to call me no longer worked there, that's why no one called. I asked why someone else didn't call. Chad, the assistant manager said he was suppose to, but didn't have time since he was short handed.

So they set me up for a Saturday delivery (17th), which wasn't very good because my husband had to miss my son's ballgame to have furniture delivered.

I then got a call from Chad on the evening of the 16th stating that my bed was sent to them wrong as the headboard and footboard didn't match. They would have to send out just a frame to put my mattress/box springs on until the correct one came in.

Received everything but bed on Saturday, but Chest was broken. Called Chad and salesman on cell phone that afternoon to let them know that chest was broken. Never received return phone call. Had to call again on Monday, 19th and left message. No return call. Had to call again on Wed, 21st. Said that the chest was ordered and they had requested a new bed. Didn't know when stuff would come in and be delivered. We assumed March 2nd.

We called again on Friday, Feb 23rd to see if the bed and chest were in yet to see when delivery would be scheduled. Their plan was to deliver furniture on March 2.

Got a phone call from salesman on Monday, 26th and said chest was in and so was bed, but bed was wrong AGAIN! Had to order another one from distribution so it wouldn't be in until March 1 or 2nd and wouldn't be delivered here until March 9. Asked if Chest could be delivered on March 2 and bed on March 9th because I've waited so long, plus all my stuff for the chest is sitting in baskets in bedroom. Can't put all the bedding on bed either because I don't have whole bed.

Said they could only make one more delivery when all the correct stuff was in. Suggested I call Customer Service at 800-961-3159. So I called and spoke to Christie on Feb. 26th. She was to ask supervisor about delivery on 3/2 and 3/9 and get back to me. Never returned phone call. I called her on Feb 28th. She said supervisor only allows one more delivery and that's it. So items won't be delivered until 3/9.

I asked if we were to pick items up, if our delivery charges of $94 be returned to us. She said no, since we had already had some of our stuff delivered. This has been an inconvenience all the way around, not to mention the cost of all the phone calls made to them because they won't return calls.

Tami
Mt. Vernon, Missouri
U.S.A.