Hanns Spree want me to send my monitor back on my dime when its under warranty Fremont California
I have a HANNS-G HN199D 19in 8ms DVI LCD Monitor w/ Spks I bought in March on the 25th of 2006 It already has burnt images on it and the dvi port doesn't work....the cable is fine just the monitor port is dead....I have a 1 year warranty ...and they want me to ship it back on my dime...I don't think so....they should send me a box with retun postage paid plus a new monitor asap
Lori
Schenectady, New York
U.S.A.
1 Updates & Rebuttals
Peter
Pony,Alabama,
U.S.A.
Manufacturer's warranties
#2Consumer Comment
Wed, September 06, 2006
That is the way manufacturers' warranties work. They cover the repair of manufacturers' defects, nothing more (including shipment of your product). It is the customer's responsibility to transport said product to and from the manufacturer's repair center. May I suggest you refer to the Magnum-Ross Warranty Act, which reiterates what I've just stated. Additionally, under this legislation, every electronics store is required by law to have a copy of every manufacturer's warranty for every product that they sell, and present it to customers upon request. This way, the customer can see the terms and conditions of said warranty before deciding to purchase a product.