Complaint Review: Happy Mammoth

In this day and age almost all reputable companies offering health related, perishable products have a refund policy.  Even the not so reputable ones, that send you stuff that you didn't even order have refund policies!  Not Happy Mammoth!  The product I ordered, Hormone Harmony, tastes exactly like vomit.  Not trying to be disgusting it's just that's what it tastes like.  There's no way I could mix this powder in anything to mask the flavor.  Apparently, I'm not the only one as a email went out to all of the folks who had purchased it.  Below is a copy of what it said. 

My gripe is that once I tried the product and relized that there is zero possibility of me being able to use the product, I contacted them and they basically just said too bad - zero refunds.  I went back to their site and the info is there but this product is truly so incredibly heinous that I want to try to help others from getting caught in the same expensive, no way out trap.   

We want to address the feedback we have received about the flavour of Hormone Harmony...

As we know, the flavour of something is subjective, open to various opinions and preferences vary dramatically from person to person. However, the feedback we have received for the Hormone Harmony outweighs what we receive for our other products, so I wanted to take the time to explain the following two things to you:

1. Why Hormone Harmony tastes the way it does; and
2. What we are already doing to make improvements to the product

Firstly, our formulation policy at Happy Mammoth is to create ‘clean’ and natural products without the inclusion of artificial additives such as sweeteners, fillers, preservatives, binding agents, thickeners, artificial flavours and other inflammatory additives your body doesn’t need. In fact, we wrote the book on 47 Dangerous Additives you need to avoid...

Second, our founding principles have always been to include ingredients in their most effective form and at the dosage amount — demonstrated by numerous scientific studies and clinical trials to get you the fastest results — so you can overcome your unique health issues to make new, long-lasting positive health changes.

When Hormone Harmony was in its initial Research and Development phase, our R&D and Lab teams were confronted with a dilemma…

We could launch an incredible formula with natural ingredients dosed at clinical amounts backed by scientific studies in their most effective forms that didn’t contain any inflammatory artificial additives. The compromise with this approach means that taste would still be good, but not amazing. And certainly not like a candy.

OR…

We could ignore the two founding principles of the business and create a product that tastes amazing, but is loaded with artificial additives that trigger inflammation and with ingredients dosed at low amounts that get you little to no results.

With this approach, we would have had little complaints about the taste and the product would have been much more profitable for us. As it stands, the production costs for Hormone Harmony are 77% higher than other products due to the large number of expensive and ultra-high quality ingredients.

Obviously, we will choose option #1. We think the second approach is horrible. And we will not be like most other health food and supplement companies that use this approach to their formulations. In fact, the second approach is one of the biggest crises in the industry to this day.

As you can see, it’s not possible to have the best of both worlds here. And we are not in the business of creating candy or soft drink style flavoured products.

Now, the three ‘problem ingredients’ that cause issues with the taste are:

• Berberine Bark Extract HCI (shown to end sugar cravings and make weight loss easier)
• Chaste Tree Berry Extract (shown to reduce hot flashes, rebalance Estrogen and reduce symptoms of Hormone Imbalances)
• Ashwagandha Extract (shown to ease stress, reduce anxiety, rebalance cortisol and improve mood)

There are also many health benefits linked to the bitterness of herbs such as the reduction of gas and bloating, enhanced absorption of important minerals and fat soluble vitamins, reduce food sensitivities and regulate bowel motions (amongst many others).

The research and development of Hormone Harmony took well over a year. And we initially planned on launching it in June 2019. We decided against this because were weren’t happy with the taste. So we spent another 5-months working solely on the taste. In fact, we did over 78 variations using a variety of natural flavours and tested the flavours using a focus group of 20 people to get to the current version.

Whilst you may not get the most tasting product, at least you know that you’re getting a product developed using sound research, principles and transparency.

However:

We are not ignoring the feedback from you. Without you, we are nothing, and we want to make sure you’re 100% happy and satisfied with the product. So here are the improvements we are already making to Hormone Harmony:

1. We will be releasing Hormone Harmony in a capsule format with the same natural formulation with ultra-high quality ingredients, in their science-backed doses and in their most effective forms
2. We have gone back to the drawing board with the Hormone Harmony powdered version. We will be making it taste much better. Yet that will mean a slightly less potent formula in order to achieve this goal

The new versions of Hormone Harmony will be available within the next 6 to 8 weeks time.

It’s our hope that this explanation is to your satisfaction. Please feel free to leave any feedback regarding this below. If you have a preference for the flavour you would like instead of pineapple, just let us know in the comments below :)

Yours in health and happiness,
Matt

Matthew Murphy
Co-Founder/CEO
Happy Mammoth
https://shop.happymammoth.co

Happy Mammoth PTY LTD,
14 Ellis Street,
South Yarra,

VIC