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  • Report:  #920505

Complaint Review: Harbor Freight

Harbor Freight Have you ever felt bent over by a company? Internet

  • Reported By:
    Jim C — La Center Washington United States of America
  • Submitted:
    Wed, August 01, 2012
  • Updated:
    Wed, August 01, 2012

We purchased a 6 X 8 green house from harbor freight a couple months back, we found out we had to move so I did not set up the green house right away.  I went to set it up today and found out the several of the pieces are missing from the just opened box, I called and spoke to the "gentleman" who stated he would "provide excellent customer service", yea right.... I told him what parts were missing and he informed me that they no longer made part number 34 (the frame base).  But the other parts were available for purchase, I told him there should not be a cost since they were not in the box; he told me I should just return it to the store and a refund or exchange.  I have yet to purchase anything from this store that is of any quality!  Now I have a green house ($399) that does not have the parts and I cannot get the parts and I no longer live where I purchased it from (1800 miles away).  Not excellent customer service at all!

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