Harbortouch | United Bank Card REVIEW: Comitment to Harbortouch’s executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
Harbor touch is the worst company in the world, the system sucks, customer service sucks, tech support don't speak English and they have no knowledge of there own system and it takes forever to get to them, I was looking for two POS Systems and I found harbor touch on E-BAY for $1.00 then someone from the sales people called me and lied to me the whole time about there stupid systems, and I did order it. they advertise ON SITE TRAINING AND 24 HOUR TECH SUPPORT, but its all lie, when I received the equipment a few days later a teenager with a back pack come to my store and said he was here to install the system, which he did and the I asked him how to use it he said he does not know anything about the software he was just here to install it. we had to make appointment from someone at the tech support to train us and we had to go by there availability which was 7:00am three hours before we open for business. and the training was only 20 minutes. from the very first transaction we had problem with the system, problem with credit card transactions, system freezing, by the way the system were supposed to be Brand New but they were all used, we had the system for 2 months during those two months we went thru three different systems and they were all crap. do not do business with harbor touch I promise you will regret it.
2 Updates & Rebuttals
Danny Maldini
Tacoma,Washington,
Are you Serious?
#3Author of original report
Thu, October 24, 2013
this is how you guys are lying to the people who have not done business you, I was ripped off by you and I don't have to make anythign up, I had very bad expirience with your company and I dobn't care from which provider you get your equipent you are the one who lied about the products and servies, all your employees are ENGLISH speaking and very nice utill people sign the 5 YEAR CONTRACT after that you are screwed and no one wants to deal with you, and all your equipement were all used i went throgh 3 systems in 2 months, what are you talking about " all systems are brand new" you are a lier. and i have the person who come and intalled the system on video and he was a teenager with a backpack and have no knolodge about any of your equipement exept to plug the monitor, mouse and keyboard in, i could of have done that my self. and stop making excuses. your compnay sucks and if I would you I go work for someone else.
Curtis Stevens
Denton,Texas,
Response
#3UPDATE Employee
Tue, October 22, 2013
I'm not sure what to say or think in response to this post. Almost all of the employees at Harbortouch are English speaking US Americans. They have very few bilingual employees. Average wait time during peak times is no more than a few minutes. I'm not sure what you are trying to state in terms of claims. Anything you are told before signing up is the responsibility of the agent signing you up since we are not employees of Harbortouch but independent sales agents. There are lots of training methods that they provide and tech support is 24/7. We do not deploy any teenagers for any work performed by Harbortouch. In regards to used equipment, we only deploy brand new equipment.
Curtis Stevens
Harbortouch Independent Sales
www.harbortouchs.com