Harbortouch TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Harbortouch lifetime warranty on all POS systems. values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. Award winning customer support handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge. Professional installation, ongoing training included with every POS order.
Harbortouch, which recently changed its name from United Bank Card, has aligned itself with such dubious credit card companies as Entrust Bank Card, Ladco Leasing, Azura and Elavon. They charged us high, unnecessary, hidden and supplemental fees and provided no service or support. The only time we ever heard from Harbortouch was after we cancelled our contract when they wanted us back. We view Harbortouch as part of the ever-increasing scam operations gripping the credit card processing industry as a whole. Avoid them and save yourself the grief and the extra fees. The hard-working small business only has time for ethical vendors with high standards. Vendors like Harbortouch who want to play the rip-off game, will suffer their rightful destiny sooner or later. AVOID this firm.
1 Updates & Rebuttals
Harbortouch CEO
United States of AmericaTo those concerned about Harbortouch
#2REBUTTAL Owner of company
Tue, June 19, 2012
I can't help but think that this post is from one of our competitors who is unhappy with our free POS business model. For decades now, the POS industry has existed by selling or leasing touch-screen POS Systems for tens of thousands of dollars. This resulted in absolutely enormous commissions to the sales people and merchants stuck in a VERY expensive investment.
In January 2011, I announced the free POS initiative. Since that time period we have deployed over 11, 000 free POS systems. Those merchants, prior to that initiative, presumably would have paid tens of thousands of dollars to the traditional POS resellers and vendors. The reason those deals came to Harbortouch is because we are substantially less expensive. We give the hardware, software, support, onsite installation, onsite training free of charge. Yes, there is a service agreement of $59/month. It is really no different than the free cell phone you get when you sign a Verizon or AT&T service agreement. The difference is, you would have had to pay for service with any traditional POS reseller in ADDITION to the very expensive cost for the hardware and software. There is no denying the dramatic economic savings a business owner will realize when they sign-up with our program compared to the more traditional options. That is the driver behind our growth.
When you realize that we have signed over 11, 000 free POS merchants in the last 18 months, you must consider that is 11, 000 lost opportunities to our traditional competitors. It is not surprising that many of them are upset about that loss of business. Especially considering the enormous commissions that are associated with the traditional lease/ purchase method of selling POS Systems. It is not surprising that many of them would come on this complaints board and write these anonymous and frankly false representations of our service. None of the complaints have any real contact information or e-mail addresses.
Harbortouch is not a new phenomenon. I am the founder and CEO of the company and we have been in business for 13 years. We handle the credit card processing services for over 140, 000 merchants nationwide and processing in excess of 10 billion dollars a year annually. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years. We have over 300 employees, 24x7 technical support and nationwide onsite service. Since we have launched our free POS initiative in the beginning of 2011, we have deployed over 11, 000 touch-screen POS systems. We have numerous business, media and professional accolades. We are
not a start-up that just threw together this crazy idea of free POS systems and then failed to stand behind it. The program is a tremendous success and it appears our competition is not very happy about that.
I am constantly working and always available to field e-mails personally from interested merchants. Similarly, any merchant that is not fully satisfied with our service is welcome to contact our 24x7 technical support department or e-mail me directly.
Sincerely,
Jared Isaacman
Jared@harbortouch.com
CEO
Harbortouch