Harbortouch TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Harbortouch lifetime warranty on all POS systems. values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. Award winning customer support handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge. Professional installation, ongoing training included with every POS order.
I am writing to dispute a fraudulent letter stating my merchant processing account is past due. I have written several letters to Harbortouch in addition to making phone calls and did not receive any call backs. I have never had the opportunity to speak to a representative. Emails have been sent with no response.
I never had an account with Harbortouch. I do NOT have an account with Harbortouch, I do NOT have equipment from Harbortouch, I do NOT process credit cards through United Bank Card and the restaurant was closed. I am requesting that the (charge be removed), that any finance and other charges related to the fraudulent amount be credited as well, and that I receive an accurate statement.
I spoke to Mrs. MEAGHEN BRUGMAN, POS ORDER ADMINISTRATOR, HARBORTOUCH LEFT A VOICEMAIL AND REPLIED TO EMAIL REQUESTING CANCELED ACCOUNT ON 8/8/2011. CONTACTED MRS. BRITTANY REILLY AND TOLD HER THAT THE ORDER WAS CANCELED.
CONTACTED MR. BRYAN HAMPTON AND TOLD HIM TO CANCEL THE ORDER. HE CANCELED THE ORDER. I have been in contact with Mr. Bryan Hampton and he assures it's just a computer generated mistake. If that is the case, I would like to have something in writing.
It will be necessary for me to speak to a manager from United Bank Card and Harbortouch or someone who is going to take care of this issue immediately.
2 Updates & Rebuttals
Luz
Biloxi,Mississippi,
United States of America
Broken Promises
#3Author of original report
Mon, June 25, 2012
Soon after I wrote my complaint with Ripoff & notified the BBB, I received a phone call from Harbortouch asking me that I remove complaint and that they will in return credit account and send me a letter of confirmation. I have never received a letter of confirmation "canceling account." The account continues to be open and they never kept their word. I have sent them emails and made several phone calls and all of my efforts have been in vain. PLEASE DO NOT MAKE BUSINESS WITH HARBORTOUCH! ATTENTION SMALL BUSINESS: DO NOT ACCEPT ANY OFFERS FROM THEIR SALES PERSONS WHEN THEY WALK INTO YOUR BUSINESS.
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
Harbortouch
#3UPDATE Employee
Thu, May 24, 2012
United Bank Card, Inc. (UBC); DBA HarborTouch, currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work
diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by HarborTouch. We regret that these situations occur and will work diligently to resolve them when they do. HarborTouch sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at HarborTouch and I look forward to helping you resolve your problem. Harbortouch management will be in contact with complaint filer in hopes to resolve unsatisfactory experience.