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One of the most scandalous credit card processors I have ever dealt with. Merchants please beware because choosing the wrong processor will bring a lot of stress and unecessary drama in your life. . .
The original cost to lease their POS was 49.99/month, however after their hidden fees and misc cost it actually comes out closer to $100/month. In addition there is a "quarterly fee" which is something they completely made up! Anyhow, after being tired of their poor customer service and deceptive practices, we decided to cancel contract.
I later find out they take out $4000.00 out of our business bank account. I call and email, only to be transferred all over the place. Finally a rep calls back and says there's a $4,000.00 cancellation fee (see page 32 of your contract). Unfortunately we were NEVER given page 32, and it didn't help that the font was literally size 8 on a 50 page agreement.
Ironically its more expensive to lease than buy a brand new POS which you can get on Ebay for way cheaper. Currently suing these crooks but its been a headache nevertheless.
Read the online reviews about Harbortouch and you will find one of the most greediest, immoral credit card processors out there. With the hundreds of negative reviews, its shocking they are still in business. Everyone needs to report them to the FCC because robbing from the American people is not right!
2 Updates & Rebuttals
bluealcohol
beverly hills,California,
Don't blame the sales rep!
#3Author of original report
Wed, June 26, 2013
The sales rep was actually fine. Its Harbortouch's illegal money gauging practices that is the problem. We did not sign up for a non working, outdated POS system, nor uneducated, incompetant employees who's only ability is to hit the "transfer" button.
Sorry you guys are losing customers and money, but that's what happens when you screw too many people over ---REPUTATION is everything!
Curtis Stevens
Detailed Explanation
#3UPDATE Employee
Tue, June 25, 2013
Hi,
I would like to provide some clarification.
1. Please know all deals are sold by independent sales agents. Harbortouch corporate cannot control any promises made by an independent sales agent. They can only provide services stated on their application and charge accordingly to the fees on the application.
2. All POS and credit card fees are on the application, fully disclosed on those 6 pages. All merchant fees are on page 3 of 4. POS fees are on page 4 of 4 and the Exhibit A. It is the responsibility of the merchant to read the application they sign. It is also the responsibility of the agent to explain all the charges to the merchant but that is out of the hands of the corporate office. So when it comes to cost, there is nothing hidden. I will be more than happy to explain anything necessary. If an agent says something different than the documents you signed, that is their responsibility to uphold, not the corporate office.
Yes, as the application states, there is a 5 year contract for the POS system. That is a must for the significant investment Harbortouch is making. Their ROI on their investment is many years, assuming the merchant doesn’t go out of business. Harbortouch is investing thousands in hardware, software, labor for programming, installation, training, etc. If you cancel the agreement, you are responsible for the remaining $69/mo of the current term. The agreement is also fully transferrable as well. I would suggest talking to HT about taking the equipment back and reopening your account. They should then refund the cancellation cost.
Thanks
Curtis Stevens
Independent Harbortouch Sales Agent
www.harbortouchs.com