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I am writing to dispute a fraudulent letter stating my merchant processing account is past due in the amount of $519.75. I have written several letters to Harbortouch in addition to making phone calls and have not received any call backs. I have never had the opportunity to speak to a representative. Emails have been sent with no response.
I never had an account with Harbortouch. I do NOT have an account with Harbortouch, I do NOT have equipment from Harbortouch, I do NOT process credit cards through United Bank Card and the restaurant was closed. I am requesting that the (charge be removed), that any finance and other charges related to the fraudulent amount be credited as well, and that I receive an accurate statement.
I spoke to Mrs. MEAGHEN BRUGMAN, POS ORDER ADMINISTRATOR, HARBORTOUCH LEFT A VOICEMAIL AND REPLIED TO EMAIL REQUESTING CANCELED ACCOUNT ON 8/8/2011.
CONTACTED MRS. BRITTANY REILLY AND TOLD HER THAT THE ORDER WAS CANCELED. CONTACTED MR. BRYAN HAMPTON AND TOLD HIM TO CANCEL THE ORDER. HE CANCELED THE ORDER. I have been in contact with Mr. Bryan Hampton and he assures it's just a computer generated mistake. If that is the case, I would like to have something in writing. It is necessary for me to speak to a manager from United Bank Card and Harbortouch or someone who is going totake care of this issue immediately.
2 Updates & Rebuttals
Curtis Stevens
United States of AmericaMerchant Account & POS
#3UPDATE Employee
Tue, February 26, 2013
Hi,
Please know that when you order the Harbortouch POS system, you are also being approved for the merchant account as well. If you cancel the POS order, the merchant account remains opens until you give authorization to close it. They are not allowed to close it without your authorization. If you do not close the account, the merchant account fees will start to go into effect about a month after approval as the first month is free. You should deal with Harbortouch directly for this and involve your sales agent if needed. Not all agents are the same but most strive to provide you with great service.
Curtis Stevens
Harbortouch Sales Agent
www.harbortouchs.com
HTSUPPORT
United States of AmericaIssue Resolution
#3UPDATE Employee
Fri, February 01, 2013
We are sorry to hear about the issues you have experienced with Harbortouch. We have 24/7 phone support available to all of our customers and if your issue has not been resolved by these departments, please contact your sales representative to have the issue escalated within the organization. It is our goal to provide exceptional customer satisfaction and we will do everything in our power to resolve your issue in order to achieve this goal.
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 110,000 merchant customers nationwide. During our time in business, we have received countless awards and accolades for our business operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards, a Silver winner from the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards.
- Harbortouch Support