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This company is ridiculous! They have told me that they were not going to pay me almost 7,000.00 in commissions that are owed. I have requested several times to be paid commissions owed that were due from as long ago as November 2011. This is absurd!
I have tried every avenue within Harbortouch (AKA United Bank Card) to obtain the money that is owed to me. I have emailed my manager, HR, and even the CEO. The only response I received was from my manager via text, and was told that "other people had installed my accounts"???? I have not received any other info from them in regards to my delima.
I have signed affidavits from my clients stating that not only were the systems installed, but that I was the one doing it. I also have several stories of them ripping my clients off. I still get calls from clients complaining about this company. Some of these include:
1. Bogus fees
2. Fees charged for systems that took over 2 months to get shipped and installed
3. Promises about terminals being fixed, and P.O.S. system components not shipped, and management claimed to have taken care of this.
4. Bill credits that never appeared.
The list goes on, and on. The really funny thing is that their lead department has sent me texts requesting updates on leads. Also their corporate headquarters has called requesting my help getting in touch with some merchants that are done speaking with them. So let me get this straight........ You ripped me off, and expect me to help you do YOUR job? One suggestion. Stop ripping everyone off!
I have seen several posts where Harbortouch/UBC have blammed "independent reps" for the problems. Well the funny part about this one is that I was a salaried rep. A ripped off salaried rep.
It is a felony to withhold pay from an employee period. That is a federal law! We are notifying the FTC, FBI, and the BBB about this situation. I am very disappointed, and very disheartened about this.
All I wanted was my money, but now my family is involved, and are willing to spend whatever amount of money is necessary to make this company stop taking advantage of others.
This has to stop somewhere. I held up my end of the bargain by being a good sales rep, they didn't hold theirs up as an employer, (and according to the ridiculous amount of complaints on here, the BBB website, and with the FTC) as a processing company. FNBO would be wise to cut their losses at this point to shut them down, and prevent potential future problems with their name being smeared as a result of Harbotouch/UBC's behavior, and blatant disregard for it's clients and Employees.
Be Ware potential clients, and Potential employees. This is a bad company, with bad management. The best employee of this company is the VP of sales. He is a good man. The rest are horrible. Stay away!
3 Updates & Rebuttals
RippedOff
United States of AmericaAll issues resolved
#4Author of original report
Thu, June 07, 2012
All of my commission issues have been resolved. As I stated in my previous post, the figure was a great deal less due to charge backs that had happened prior to my departure. Again it was a giant miscommunication between my regional manager, corporate, and myself. I truly appreciate all of the help I received from corporate. They were great, and quite expedient. In reflection, I probably overreacted to this situation. Had I given corporate an opportunity to get involved prior to posting on this site I am confident the situation would have been resolved quickly.
Just to clarify a few things related to this post. I have since found out that their billing system is automated, much like other companies of their size. As a result, its possible that billing errors may occur. They are constantly working to improve their automated systems, and so it was not intentional, nor underhanded in any way. They DO NOT try and rip anyone off, but sometimes things do happen. As a company with over 100,000 merchants its inevitable complaints will occur, but they always resolve it. Last I checked, they have resolved all issues with my clients.
Again, a great deal of thanks to the guys at corporate!
RippedOff
United States of AmericaFurther Update
#4Author of original report
Thu, May 24, 2012
I have been in contact with the VP of sales several times now. After speaking with him at length several times, we have come to an agreement, and resolved this problem. There was a breakdown in communication between my regional manager, myself, and corporate. It appears as though corporate is more than willing to work this out, as they were blindsided with this whole situation. Between the VP of Sales, and corporate council we have worked out the issue regarding my pay.
They are a great group of guys at corporate, and I am just sad that I didn't have a chance to get to know them all better. Like I stated before, this was a GIANT misunderstanding between my regional manager, and corporate. There were some chargebacks on accounts that had canceled since my departure, so the total was about half of the original amount that I had stated in the original message due to those.
As of the writing of this message, things have not been completely resolved. I.E. I have not received any funds. However I have full confidence between the VP of sales (who has always been honest, and trustworthy), and General Council this will be resolved within the next few days completely.
I will update this post as soon as this is completely resolved.
RippedOff
United States of AmericaContact With Vp of Sales
#4Author of original report
Thu, May 17, 2012
I spoke with the VP of sales today. He has assured me that he will rectify the situation within the next couple of days. He treated me fairly, and was very nice and genuine. Having dealt with him from the beginning, he has always been honest and straight forward with me. So far it appears that the reason for all of this was a lack of communication between middle management and corporate headquarters. I will keep all posted as to the status of this.