Harbortouch | United Bank Card REVIEW: Comitment to Harbortouch’s executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
Mark Kelsch from United Bank Card advertised on Craig's list for a free credit card machine with lowest rates in the industry and I was opening a new business so I called. I signed a 30 day agreement with a rate of 1.79% for my transactions. My first bill came in at 3.58%. I called Mark who gave me his assistant, Rona Mahoney. After that, I could not reach Mark. Rona worked with me for 3 months promising to credit my account, there were so many stories as to what happened and that she was working on a credit. I know I should have cancelled earlier, but they had taken so much from my business account and I was just trying to get it back. Finally after leading me on, she finally told me they could not credit my account according to her manager. My last bill was calculated at 3.98%. I finally had to stop the bleeding and close the business account out and find another company that is charging me 2.2%.
3 Updates & Rebuttals
ABR
Burnside,Kentucky,
United States of America
2.5% IS WORKING FOR ME
#4Author of original report
Thu, March 04, 2010
I understand about different types of credit card processing, the company I'm using now explained how to prevent the higher percentages. I didn't get that kind of service from United Bank Card. I process credit cards without swiping and explained that to UBC. I am currently using Central Payment Corp. and have not had a single charge over 2.5% for my credit card processing. That's a big difference when you are operating a small business.
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#4UPDATE Employee
Thu, March 04, 2010
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem. Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Email: crotondi@unitedbankcard.com
Ron see
tempe,Arizona,
United States of America
I have no problems with United bank Card
#4Consumer Comment
Wed, March 03, 2010
I also signed up with Mark Kelsch from United bank Card for credit card processing I own a auto shop in Arizona, I have had no problems with this gentleman or his company, they provided me with a free credit card machine and i didnt have to sign any contract like everyone else wanted me to do, He to gave me a rate of 1.79% for credit cards, but did explain to me that certain cards out tehre called non-qual credit cards could be charged in 3.00% range, I wasent sure what to think of this so I caled some other banks and processing companies and they to have the same kinda rates for non-qual credit cards, so to be charged 3.58% for a non qual credit card is nothing fraudlant. I have been with them a year now, i had some problems with my machine about 2 months ago called their tech support and they sent me a new one overnight, I have reffered Mark and United Bank card to a couple of my freinds and they have signed up too with no problems!