Harbortouch | United Bank Card REVIEW: Customer Satisfaction Commitment: Harbortouch values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. The company offers award winning customer support which is handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge to all of their merchants. The company also stands by its equipment, offering a lifetime warranty on all POS systems. Additionally, professional installation and ongoing training are included with every POS order.
Two and one half years ago I signed up with United Bank Card for a merchant account. I had to sign a 3 year contract. It was supposed to be $7.00 per month.
They immediately got my merchant account name wrong. For a whole year I went round and round (literally) from person to person. I was always assured the information would be corrected.
Each month I received a bill, still with the error in my merchant name. Each month I would go through the process of trying to get it fixed, and each time I was assured it would be. I gave up trying at the end of that first year, when I realized they had no interest in doing anything about it.
E-mails were never replied to, faxes were never confirmed and phone calls assured me they had not received any information needed to correct it, but they would get right on it.
And what about that initial fee of $7.00? It increased every month and the last statement I got was for $79.00. In all the fees they have charged me for using their service, I have yet to be able to use it because the account is under a different name than that of my business. The good news is that I will be out from under this in about 5 months.
Jim
Luling, Louisiana
U.S.A.
1 Updates & Rebuttals
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#2UPDATE Employee
Wed, January 21, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Phone: 800 201 0461 ext 112
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com