Harbortouch TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Harbortouch lifetime warranty on all POS systems. values each merchant it serves, realizing exceptional customer service is as important as competitive pricing, innovative products. Award winning customer support handled entirely in-house available 24 hours a day, 7 days a week, completely free of charge. Professional installation, ongoing training included with every POS order.
been with HARBORTOUCH for over 3 years, sold business and hit with 250.00 fee for termination (small print automatic renewal). never been treated this way before by cr card processor and have sold 3 businesses. also was told i would get a free cash register when i signed on, guess what, it was not free they were charging me for it.
my advice, never do business wifth harbortouch, not customer friendly and out for every dollar they can get from you.
2 Updates & Rebuttals
OUTWEST
EL RENO,Oklahoma,
TREATED RIGHT BY HARBORTOUCH
#3Author of original report
Sat, August 03, 2013
EMAILED CEO OF HARBORTOUCH ABOUT MY PROBLEM AND HE REMOVED THE EARLY TERMINATION FEE. I WAS IMPRESSED CEO EMAILED ME BACK PROMPTLY AND I ACTED TOO QUICKLY WITH FILING RIPOFF REPORT. CEO IS REALLY A NICE GUY.
MY APOLOGIES HARBORTOUCH
STEVE
Curtis Stevens
It all comes down to the agent you do business with.
#3UPDATE Employee
Fri, August 02, 2013
Yes, Harbortouch's standard agreement auto renews. However, you should simply sign up through an agent that waives the cancellation fee so this isn't an issue.
The cash register is free, you simply pay $79/yr for the warranty & maintenance. For how much the cash register cost (does integrated processing), it takes them multiple years to pay it back, assuming they don't spend more money fixing it.
Curtis Stevens
Independent Harbortouch Sales Agent
www.harbortouchs.com