Harman Stoves Bad customer service, doesn't begin to describe it. Lakeville Minnesota
I am a victim of Harman stoves horrific customer service.
Last year I bought a TL2.6, their mid sized wood burner.
There are 5 gaskets in this stove, and I wanted to get factory original replacements to have on hand. My "dealer" is a screwed up operation, and they still don't hve them after 6 weeks. I contacked
Harman and they basically told me that I must get them off of my dealer that is both incompetant, and a 100 mile round trip to go visit. In essense they told me to go to hell.
Last week after one of the very first burns that I had done in this stove I notice that there was a fire brink that was out of place. I have written them twice on thier help desk softare that keeps track
of corespeondence. It's going on 10 days and I have heard nothing.
Think carefully before doing business with a company like this.