Complaint Review: Harold Zeigler Ford Lowell

Before i start i bought the vehicle August 22 and its only September 13 and i have no vehicle. this vehicle cost over 16,000.00. My story, I was looking for a used car. I went to zeigler ford and they found me a exactly what I wanted. A 2009 Ford Escape. they brought it around to see it and before they did they told name about a dent in the door and said it would be fixed and look just like all the other cars on the lot. I said awesome. I signed the paperwork and was told to bring back on Monday for detailing and repairs, I said will do. I brought the vehicle in on Monday August 26,2013 and they needed it for 2 days which I'm fine with. I go in Tuesday evening and pick the vehicle up and the dent was still there. I asked about it and, I was told that was how they where able to get my price lower. I checked my documents and idiot me didn't get it in writing.

So I left and less then 2 weeks later my wife was driving on Friday September 6,2013 and the check engine light came on and she lost some power I was able to get this in the next morning. I stopped at autozone and had the light checked and I got the p022 code which is a common problem and all ford dealers where sent information on how to address this problem. so I came in with the vehicle on Saturday and was told that they reset the code and all is fine. I was relieved. I drove home and not 1 hr later the light came back on. I called the dealer they got me in right away. I was told the code popped back up and they where keeping the vehicle  to find out what was wrong. Well I was called on Monday  with a heads up that they have to have the warranty adjuster come out and look at it."?". I was then called on Wednesday September 11,2013 and told that I had 2200.00 worth of damage in the engine and the warranty will cover however I still have to pay 315.00. 200.00 for deductable and 115.00 for parts that warranty will not cover. It was funny sitting in the waiting room they have the word integrity all over. Well there is no integrity, trust, loyalty, honesty. I work retail and I know how to take care of customers and by far they screwed me and the warranty company and any customer who will buy a car here. Good luck with car shopping but stay away from this one.