Complaint Review: HARRAH'S CHEROKEE CASINO RESORT

 I'm so appalled by the way my friend and I were treated at Harrah Cheeoke in North Carolina today because we're African American. We arrived at the casino at 9:30am and upon arrival if you appear under the age of 40 years your subject to ID check for age verification. Both my friend and I had our IDs checked and were allow entry. At 2:30 we decided to get lunch at the restaurant upstairs which required exit the main casino floor. After lunch we wanted to go back into the casino main floor and again pulled out our Ids. The new security person, checked my ID and spent several mins examining it, before letting me through. He then check my friends ID who is a black male and stopped him from passing stating his paper ID issued by the state of Georgia was expired.

We attempted to explain to him that we had been allow entry previously with no issues but he refused. He was very rude and short with us for no reason. I asked to speak to his supervisor and he told me that he was the supervisor...which wasn't true. I asked again he reluctantly called someone over his radio. My and friend waited and notice this particular security wasn't checking IDs of most the Caucasian patrons in fact when he did he wouldn glance at the id and then hand it back. After my friend I stood there for 15 mins with no supervisor coming I asked another security guard to call someone and 5 mins later a man arrives. The "supervisor" was immediately defensive and did not let me get one word out before cutting me off repeatedly. He accused me of yell at him which I never did at any point. He was completely disrespectful and hateful when I tried to tell him what happened.

When I asked who the gentleman was that worked shifted around 9:30 am, he said "I don't know, I was sleeping at that time" what kind of response is that? He finally asked my friend to see his ID and when he looked at it, he mentioned nothing of the expired date but started "your face is too dark in this picture, I can't even tell if this is really you" my male friend a darker skinned black male so it was applauding the "supervisor" would say anything like that. Again when I tried to tell him the picture wasn't the issue the other employee had with the ID he cut me off and said " I'm done with you. Bye" and walked off. He then asked the security guard to call someone to escort us off the premises. We left at that point and no one ever escorted us out. I've never been treated so poorly in my life. I will contacting every source I have regarding my treatment at this location and I will never be returning here again.