Complaint Review: Harris County Toll Road Authority HCTRA

Received a letter from Linebarger Goggan Blair & Sampson stating that I owe $106.00 for tolls back in October of 2017.  They stated that I received an invoice back in April of 2018.  I would know if I received an invoice for toll charges because I have accountability of all my toll records. 

I never missed a payment on any of my tolls because they can suspend your license if they want so I make sure that I pay my tolls.  I tried to talk to the collection agency posing as a law firm to clear up the misunderstanding and was assaulted with rudeness and yelling.  Tried to find out how the bill got to be that much and again was hit with rudeness and yelling. 

I did not receive the first invoice for these charges and I just wanted to clear up the mistake and pay the fine.  So I called the Harris County Toll customer service and was met with the same I asked the gentlemen to explain how it is that I receive all of my other toll invoices and all of a sudden I don't get that one bill. 

He gave me some BS excuse about a slowed generation of the billing but I don't understand how a slowed billing generation can come 6 months later and an invoice still does not get sent to the customer for him/her to even attempt to pay.  He also said that I was charged $11.00 for each toll on top of the toll charge and any other additional fees. 

What additional fees would make a $3.25 toll charge a $106.00 this is just wrong.  Not letting a consumer know about the charges to extort more money from them is wrong and something should be done about this.