Harrisburg Toyota Chrysler Jeep / Hartman Motors decides the customer is right, unless it means making less profit Harrisburg Pennsylvania
This isn't really a "ripoff", but definately something to think about before doing business with Harrisburg Toyota Chrysler Jeep.
A local Chrysler dealer which I once highly respected has wrecked my opinion of them in the recent weeks. The dealer's service department is simply incompetent. In two previous instances they have scratched my car's paint while the car was in for warranty work. Last week they broke a "clock spring" in my 04 crossfire while performing unrelated warranty work, rending the car unsafe to drive.
During the 2 1/2 weeks it took to perform the warranty repair I accepted the economy rental car that I was entitled to thru Chrysler. Not to bash Hyundai's, but driving one while making payments on a Crossfire is not fun, but I kept my mouth shut. But when the reason that you are still in a rental after 2 1/2 weeks is because of dealership incompetence, it becomes unnacceptable, and its time for the dealer to step up to the plate.
For this reason, I asked if I could borrow the used crossfire that was sitting on the lot until my car was finished. Without too much of a hassle a salesmanager OK'd the loaner. But not so quick, after 4 days of having the loaner crossfire, I was told that it might be 4 weeks before the required part arrives to make my car driveable. Upon learning this, co-owner of the dealership Bob Darr told me I would no longer be able to have the loaner crossfire because it needed to be taken to auction before the dealership "lost thousands".
While I was trying to explain to him that it is the dealership's fault that I am in this situation Mr. Darr verbally assaulted me in a way I can only describe as highschool like demanding I hand over the keys to the loaner crossfire. So in the end, the customer is right, until it means making less profit on a car headed to auction.
Jason
Harrisburg, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
U.S.A.
Now That Toyota's Ex CEO Is At Chrysler...
#3Consumer Comment
Fri, October 26, 2007
things will most likely get a lot worse! Chrysler will have ALL of the secrets that Toyota had locked up for many years! Jim Press knows how Toyota and its Dealer Network have DECEIVED and FINANCIALLY INJURED innocent people for many years!! Now, CHRYSLER has the TOYOTA secrets!!
Suggestion: If you are interested in ANY Chrysler vehicle, take these three things with you to the Dealership; 1) a Lawyer, 2) an Accountant, 3) an INVESTIGATIVE REPORTER who is equipped with an arsenal of UNDERCOVER equipment!
It wouldn't hurt to take those three things in to ANY Dealership in the USA. An honest Dealership would WELCOME it!
Jason
Harrisburg,Pennsylvania,
U.S.A.
Step 2: Wreck his car
#3Author of original report
Tue, October 16, 2007
Asif breaking a customer's car while servicing a completely un-related issue isn't enough, they then wreck the car.
Apparently the special training they send their "crossfire mechanics" to doesn't involve how to operate a manual transmission vehicle.
The story goes like this: The "highly trained crossfire mechanic" is working under the dash to fix the problem he caused while trying to fix the original service issue that the car was brought in for. Said mechanic, while laying under the dash starts the car, in gear, with his HAND on the clutch. Somehow, either via loss of balance or loss of inteligence, his hand is removed from the clutch.
From there you can image what happens. But for humor's sake I'll go into the details. The car begins to drive with the mechanic hanging half way out of the car. As the car passes a support post inside the building the door closes, or atleast tries to... mind you, the mechanic is still hanging half way out of the car. The car continues to drag the mechanic until coming to an abrupt stop where it meets a tool chest. Result: One dented door, a punctured bumper, cracked headlight, and one injured mechanic.
In summary: Dealer breaks car while trying to fix a separate service issue. Owner verbally assaults customer asif customer did something wrong. "Highly trained mechanic" wrecks car.