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Emails from previous owner and I confirming that we were on the same page about warranty claim.
On Jul 30, 2010, at 5:18 PM, Michael wrote:
Yes I was, now they are playing games.
In worst case you'd have to file with your county Small Claims Court, it
costs $75 and VW will react with lightning speed:) I have been there with
Sony and Mitsubishi, both settled in very favorable manner, prior to court
date. But let's try with Mark first.
Thanks
my
-----Original Message-----
From: R
Sent: Friday, July 30, 2010 4:02 PM
To: Michael
Subject: Re: VW
Thank you very much.
Were you under the same impression that this would be taken care of under
warranty once I got back to my dealership here?
-R
On Jul 30, 2010, at 3:58 PM, Michael wrote:
He is supposed to call me back, will let you know...
-----Original Message-----
From: R
Sent: Friday, July 30, 2010 3:37 PM
To: Michael
Subject: VW
Importance: High
Did you happen to talk to Mark @ Hatfield?
VW is not going to replace the headlamps under warranty. List price on
new
headlamps is $605 each.
-R
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Copies of my emails with Hatfield VW:
Mark-
I did not receive a response from you regarding the email below. Are you going to be able to help with this current issue?
-R
On Jul 29, 2010, at 5:11 PM, RG wrote:
Mark-
I apologize but I do not remember you telling Michael and I that replacement was not covered by the warranty. On the sidewalk we reviewed the lenses we reviewed the status of the lenses and the scratches while we discussed me bringing the vehicle to my local dealer here in Cleveland.
Michael asked me to bring you into the loop on this item as he and I were under the same premise. Michael, am I missing something?
I now have a pretty big issue on my hands. The lenses are scratched quite badly. Replacement is going to cost well over $1000.
Is there anything that can be done?
-R
On Jul 29, 2010, at 5:02 PM, Haag, Mark wrote:
The repair attempt was made because I phoned the local VW FOM and reviewed the issue with him. I was told the hazing of the lamps are not covered past the 12 month 12,000 miles wear warranty.
Thanks
Mark Haag
Service Manager
-----Original Message-----
From: R
Sent: Thursday, July 29, 2010 1:39 PM
To: Haag, Mark; Michael
Subject: 06 V10 - Headlamp Assembly
Importance: High
Hello Mark & Michael-
I was wondering if you could please help me out with the headlamp issues on the Touareg. Photos were taken by my local VW dealership (Ganley VW Bedford) and submitted to the VW regional rep. The shop foreman from Ganley called me today and let me know that VW has denied my claim and will not be replacing the headlamps.
The VW regional rep was informed that an attempt to repair the headlamps was made by Hatfield. But, he made an assumption that the reason Hatfield did not replace the assembly for both sides was because they did not feel it would be covered by the VW warranty. Obviously this is not true.
Is there anything that you can do to help?
Best,
-R
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Previous Owner..
#2Consumer Comment
Tue, August 17, 2010
I was aware of some issues with the headlamps (foggy & cloudy) and the previous owner agreed to take the vehicle to Hatfield VW (Columbus Ohio) to have the items repaired and/or replaced.
- You are probably trying to help out the previous owner and yourself so neither of you have to pay out an additional $1300. However, if the agreement was that the previous owner was to take care of this it really does not matter to you if it is under warranty or not. To put it simply...it may be the previous owners problem.
If you have something in writing or some proof that that was the agreement you may actually have fairly simple Small Claims case, but not against the dealer. Instead against the Previous Owner.
But if you end up paying for it, go outside of the dealer. You can get very good aftermarket parts for probably 1/3-1/2 of the dealer cost.