ON OR ABOUT SEPTEMBER 1999 I BOUGHT A LANE "BIG" MAN'S RECLINER TO THE TUNE OF $600(+/-) FOR MY HUSBAND'S BIRTHDAY. AFTER ABOUTH (6) MONTHS USE, I NOTICED AT THE HEAD REST AREA, STRESS POINT, THAT THE THREADS WERE COMING OUT. AT THIS TIME I REPORTED THIS MATTER TO THE HAVERTY'S REP I HAD BOUGHT IT FROM,
AND,THEY SAID THEY WOULD CHECK ON TO SEE WHAT COULD BE DONE. AFTER 2 OR 3 WEEKS WITH NO RESPONSE, I AGAIN CALLED THEM, AND TO MY FRUSTRATION, HAD TO REPEAT ALL OF THIS TO ANOTHER PERSON AS THEY COULDN'T SEEM TO FIND THE PERSON WHO I HAD TALKED WITH....I BELIEVE THEY HAD 'QUIT' AND MOVED ON TO 'GREENER PASTURERS -- DOWN THE ROAD TO RHODES'. . WELL NEEDLESS TO SAY, WHOEVER I TALKED WITH THIS TIME, ALL THEY COULD TELL ME WAS THEY'D CHECK FURTHER AND SEE WHAT COULD BE DONE. HOWEVER, THERE SEEMED TO BE NOTHING THEY COULD DO, MAYBE I COULD GET IT RECOVERED MYSELF!!!!
HA, HA, I HAD A (6) MONTH RECLINER THAT I'D HAVE TO PAY AROUND $400(+/-) TO GET REPAIRED. I REALLY THOUGHT LANE FURNITURE WOULD STAND BEHIND THIS COMPLAINT, BUT, APPARENTLY THEY DIDN'T CARE!!!!!!!