Havoline Xpress Lube Service complaint Atlanta, Georgia
I would like to complain regarding service I had at the Havoline X-Press Lube location at 1953, Howell Mill Rd, Atlanta, GA. I went there last month for a cold engine start issue. Technician diagnosed that issue was due to brakes malfunctioning and needing replacement. After changing the brakes which cost me $300, the cold engine issue was still there. I had to take the car again to another repair facility (Firestone) which identified the issue being with the Power steering system which was leaking and needed to be replaced. Issue was fixed after this repair. I called then Havoline Xpress Lube to let them know about the false diagnosis and they denied any wrong doing pretexting that I was the one asking for the brakes to be changed. This was very poor customer service and a really disappointing response from the team there. I definitely don't recommend this location for any repair as they lack honesty and integrity.
Rgds,
Jawad Bisbis
jawadbisbis@hotmail.com
1 Updates & Rebuttals
Jawad B
atlanta,Georgia,
United States of America
Update
#2Author of original report
Tue, April 03, 2012
After reaching out to Havoline X-Press Lube management, we were able to find a resolution to the issue. Management apologized for the negative experience I had and offered to refund part of the repairs made. At this stage, I consider the issue closed and feel satisfied with the way it has been handled and addressed by Havoline X-Press Lube management. Rgds.