Stainsafe is notorious for providing lousy customer service. They have been accused of customer fraud on many occasions.
Albert
Virginia Beach, Virginia U.S.A.
2 Updates & Rebuttals
Robert
Oklahoma City, Oklahoma, U.S.A.
From a salesmens point of view, ..calls that StainSafe would not help in any way
#3Consumer Comment
Tue, March 09, 2004
I sold StainSafe products for a local retailer.
I had more calls that StainSafe would not help in any way. I quit selling this product because of the customer service was so bad that customers would come down in person and demand the retailer fix the problem.The retailer would turn it back to StainSafe and the ping pong would go back and fourth. I quit the retailer for not taking care of customers. The reason for retailers for selling is the high profit margins that StainSafe gives. StainSafe cost about .45 cents to apply to a sofa and the retailers sell it for about $50.00 belive it or not the retailer and the fabric protection company have an obligation to take care of the customer.
Albert
Virginia Beach, Virginia, U.S.A.
Stainsafe Inc. responds only after complaints are made to the Palm Beach Florida Better Business Bureau, and Florida State Attorney General's Office.
#3Author of original report
Mon, February 16, 2004
Comsumers, don't waste you time calling Stainsafe customer service. They hope that after you call 750,000 times, that you will get fed up and get your furniture repaired out of your own pocket. This is probably why they are still in business. If you call the above agencies, not only will they respond, but a record is also kept on their shady customer service.
2 Updates & Rebuttals
Robert
Oklahoma City,Oklahoma,
U.S.A.
From a salesmens point of view, ..calls that StainSafe would not help in any way
#3Consumer Comment
Tue, March 09, 2004
I sold StainSafe products for a local retailer.
I had more calls that StainSafe would not help in any way. I quit selling this product because of the customer service was so bad that customers would come down in person and demand the retailer fix the problem.The retailer would turn it back to StainSafe and the ping pong would go back and fourth. I quit the retailer for not taking care of customers. The reason for retailers for selling is the high profit margins that StainSafe gives. StainSafe cost about .45 cents to apply to a sofa and the retailers sell it for about $50.00 belive it or not the retailer and the fabric protection company have an obligation to take care of the customer.
Albert
Virginia Beach,Virginia,
U.S.A.
Stainsafe Inc. responds only after complaints are made to the Palm Beach Florida Better Business Bureau, and Florida State Attorney General's Office.
#3Author of original report
Mon, February 16, 2004
Comsumers, don't waste you time calling Stainsafe customer service. They hope that after you call 750,000 times, that you will get fed up and get your furniture repaired out of your own pocket. This is probably why they are still in business. If you call the above agencies, not only will they respond, but a record is also kept on their shady customer service.