Complaint Review: Haynes Furniture Store

I recently made a purchase from Haynes furniture store in Richmond VA.  I purchassed furniture for my son.  My son rented a truck to pick up the furniture.  WHen he got the new furniture home, one of the pieces was in a box and was damaged.  I called Haynes to ask them to deliver a new table because we had picked up the furniture and it was not our fault that the table was damaged.  Since this was Haynes error, I believe they should pick up the old and deliver the new table.  THAY WILL NOT.  THere reasoning is that is what their customer agreement on the sales reciept indicates.

I called Haynes customer service number.  I was told the same thing that the store had told me.  I asked for a corporate representitive and Terry refused to give me any phone numbers and the corporate office.  I will never deal with Haynes again.  THey are awful and have no customer service values.