Haynes Furniture Will not refund the 90% stated in their return policy Newport News, Virginia
My mother purchased 3 chairs for my children as Christmas gifts. They were delivered with on Christmas Eve with a $75 delivery charge (outrageous). When I came home for Christmas from out of state on the 26th of December, I noted that we really did not have room in our house for the additional furniture and asked if we could return them. Later on the 27th we called Haynes to inquire about returning the chairs. They acknowledged that we were within the return time frame and that their policy as written on her receipt is that they refund 90% and she would need to take it to the distribution center on the 29th (they weren't open on the 28th). We loaded the chairs and my mother and stepfather took them to the center on the 29th. They were told that they could not take them because two were out of their plastic and had some dog hair on them and the third chair had a tear in the plastic and a dog hair was visible. There is nothing that states they are to be in their original packaging. I am most certain that Haynes has a vacuum with enough power to remove dog hair. It is not as if the dog was sitting on the chair, they simply have dogs in their home. The representatives were very rude and I believe the company has committed fraud as they are not following their own return policy as written. Never do business with a company that does not have a 100% money back guarantee. This company has absolutely no regard for the customer.
2 Updates & Rebuttals
Beth
Salisbury,North Carolina,
United States of America
Yes, FRAUD.
#3Author of original report
Sat, December 31, 2011
These chairs were unwrapped and in a spare room. The animals were not in the room with them, however with moving them, did pick up some cream colored dog hair. These were not sat upon by anyone. Nothing in the return policy states anything about condition, nor packaging. There is a 3 day return policy and that is it and at only 90%. I fully understand allergies etc... but a policy is a policy...if you have one follow it.
Robert
Irvine,California,
U.S.A.
Fraud?
#3Consumer Comment
Sat, December 31, 2011
Interesting how you talk about fraud. Because what you are basically saying that they should just vacuum the hair and then sell them to the next unsuspecting customer.
Sorry but as a customer I am not going to buy a chair at a 10% discount where someone else's dog decided to sit on it. Oh and for the chairs to have enough hair on them to be noticed and need to be vacuumed off..the dogs were sitting on them.
I would bet that even if there is nothing about original packaging, there is probably something about the furniture being in "unused" or "new" condition. If that is the case I guess you could take them home and vacuum the chairs yourself and then attempt to return them again...of course then where would the fraud lie?
But with that said if there is absolutely NOTHING about the condition of the chairs in their return policy then you have a valid complaint. However I find that very..very unlikely