Hays Nissan sentra spec-v has stalled 3 times while driving lost all power to brakes used handbrake dealer cannot replicate problem so will not fix Madison Tennessee
I bought my 2004 nissan sentra spec-v in December of 03'. I did not start having problems until march of 04'. Then all hell broke loose. My car would not and still will not start right away. It takes at least 6-10 seconds to crank. The car has stalled on me and my wife and 9 month old three times while driving.
Just imaging driving on the interstate at 70 or so mph and then hear silence because your car has turned off. Not only that you now have no brakes because oh yeah that's right they only work with power which you can only get with an engine that is running.
Luckily no working cars were ahead of me and I was able to stop using the handbrake. Sounds easy but it scared the crap out of me especially with an infant in the back.
I have reported several problems to Hays Nissan (615-865-7220) in particular Nate Mays which is supposed to be the customer representative but has yet to satisfy any of my complaints. He states that "if we at Hays Nissan cannot replicate your complaint of the car our hands are tangled". There has got to be a better answer than that.
The only way I think they will listen is when I and my family die in a wreck because of the car stalling and the car is tangled.
These are the problems I have reported to Hays Nissan, BBB, and the government: paint chipping beyond "normal wear and tear" car is rusting on roof,car will not start,driver window leaks water when it rains or I wash the vehicle,transmission slips out of gear, transmission rattles sometimes when accelarating.
All of these problems were reported before my warranty was over. Now Nate Mays'says that "the issue is that you are now over 36000 miles and we are not obligated to fix anything without charge". If I have to I will make a new law for this type of service. I bet they will find that the vehicle has a problem after the warranty is over so that I will have to pay. This was said to me on 09/27/04. The car is scheduled to go back to Hays on 10/04/04 for service.
I highly think anyone considering buying a Nissan should just not waste their time and hard earned money and just go to Honda or Toyota. They stand behind their customers and their vehicle unlike Nissan.
To end this I was even told by Stones River Nissan in Murfreesboro that because I was not one of their customers they would not be able to help me and advised me to take the car to Hays Nissan because I was their customer and Stones Rivers'.
Does this make any since to anyone on Earth?
Nate Mays', I hope you see this one day and not be mad but understand that you are not doing your job. Your dealership was so nice to sell me a car and now since I've been screwed I get treated like s#$t.
Jorge
murfreesboro, Tennessee
U.S.A.
3 Updates & Rebuttals
Mike
Radford,Virginia,
U.S.A.
Since you reported problems before 36,000 miles, they have to fix them.
#4Consumer Suggestion
Tue, September 28, 2004
If you report a problem during the warranty period, it is covered. Even if they don't get around to fixing it until after the warranty is over. I think the factory obligates other dealers to do warranty repairs even if you didn't buy the car there. Get all your paperwork in order and talk to the factory. It isn't likely to go anywhere, but at least you tried.
The cause of a very intermittent problem like the stalling you have can be difficult to find. The hard starting may be related to it. Insist that they fix that and the stalling may go away.
The brake pedal on a car will still work even if the engine stalls and the power brakes cut out. But you will have to step on the brakes *very* hard. Use both feet if necessary. Pulling the hand brake at highway speed can make the car spin out, do that only as a last resort.
John
Pearl Harbor,Hawaii,
U.S.A.
Check recall info
#4Consumer Suggestion
Tue, September 28, 2004
Summary:
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH THE QG18DE ENGINE OR QR25DE ENGINES, THE FOAM MATERIAL USED FOR THE INTERIOR LINING OF THE ELECTRONIC CONTROL MODULE (ECM) BOX EMITS SULFUR AS IT CURES.
Jorge
Sorry to here about your plight I found Info on recalls for a 03 Nissan Sentra they are as follows
Consequence:
IF ONE OF THE RESISTORS INSIDE THE ECM HAS A CRACK ON THE SURFACE COATING, THE GAS MAY CAUSE CORROSION OF THE RESISTOR. THIS COULD CAUSE THE MALFUNCTION INDICATOR LIGHT TO COME ON, POOR DRIVABILITY (IDLE INSTABILITY, POOR ACCELERATOR), OR THE ENGINE TO STOP RUNNING DURING VEHICLE OPERATION, WHICH COULD RESULT IN A CRASH.
Remedy:
DEALERS WILL REMOVE THE INSIDE LINING MATERIAL FROM THE ECM BOX. OWNER NOTIFICATION BEGAN ON DECEMBER 22, 2003. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261.
Notes:
NISSAN NORTH AMERICA, INC. P3163
(found on nissan recalls web site.)
remember this info is for a 2003 Nissan Sentra, recall, A recall does not matter on your milage, or warenty, the dealer will check your vin, to ensure that problem has not been fixed in the past. Good Luck John
Robert
Hubert,North Carolina,
U.S.A.
Do your homework. Go to just about any shop and ask them to print out a copy of all the Technical Service Bulletins
#4Consumer Suggestion
Tue, September 28, 2004
Do some research on this vehicle. Go to just about any shop and ask them to print out a copy of all the Technical Service Bulletins(TSB's) on this vehicle. Most will charge you little if anything for this. Mitchell and AllData will have this info on computer discs. These discs cost nearly $200/month so don't feel bad if they charge you a few bucks. Collect up ALL of your repair orders from the dealership. If you don't have them, ask them to print you duplicates of them. Do not say anything to them about why you need them. Tell them you're moving or something and want records when you sell the car. If you can find a TSB concerning the run problem, you may have a case against them. All dealerships have a direct number to the factory or the factory representative. Write it down and contact them. If you can show that you've tried to get it corrected prior to the expiration of your warranty, and you have a TSB dealing with it, the factory rep MAY authorize repairs under the warranty. Chrysler, for one, did this to their entire line with A/C evaporators up to 100K miles even though the warranties were out at 36K miles. These had defects in them from the factory and the factory took care of them. Not bad for a job that takes about 8 hours and a part that lists for over $200. Certain Minivans from Chrysler have permanent warranty repairs on their brake master cylinders, whether you were the original buyer or not. It's a safety issue. Without having the vehicle in my shop, I'd say it's either fuel or ignition. My guess is a fuel problem. The pump may be cutting off, or the injector signals may be weak. Try my idea, and see what it gets you. You may also want to stop relying on dealerships for your repairs. The mechs there are no better than anywhere else, and so far, they have been useless to you. Remember, attitude is everything. Good luck.