Complaint Review: HCA POWER

 I ordered a "free" bottle of HCA Power in February, included with the offer was an exercise video for an addtional S&H fee.  I never received the products. A month later I was charged approx $50 -- still had not received any product. 

I called the company's customer service line and was told that even though, the items were returned as undeliverable (typo in the zipcode) they were not able the refund the money.  Turns out the $50 charge was for more exercise videos (that I didn't order). 

I again requested a refund - told they were not able to refund but they offered to re-ship the videos. I said, once I receive them, then will I be able to return them. Again, I was told, "NO REFUNDS".

I asked to speak to a manager and was told that the managers do not get on the phone.