Complaint Review: HDI Connections

When I checked my online banking daily activity, I found that some company called HDI*Connections had charged my account for $84. I tried calling the phone number with the item listed in my account summary. There was never an answer. That number was 888-824-3609. Finally, I was able to find a "non" toll-free number and called it. When the person answered, he said the company name was MWI.

I asked him if this was also HDI Connections and he said no but would "transfer" me upstairs. He did and I got a woman named Tina. She took my name and my zipcode and gave me all my vital stats from that little of information. She asked me how she could help. I told her that I was fraudulently charged $84 and wanted to know who gave them the authorization.

I was told that since I am a customer of "Silhouttes" (a clothing company that I order from through the internet), that Silhouettes had given them the authorization. They said that I was to receive a $50 savings bond and that their company was a purchasing service. (Whatever that means.)I told this woman that I had not given ANY authorization for this charge to ANYONE.

She said that the charge would be credited back within 72 business hours. In the meantime, I have contacted my bank and filed a dispute with them on the charge. If this company doesn't make good on their promise to credit back the charge, they will have my bank to deal with.

Gayla
Austin, Texas
U.S.A.