Complaint Review: HD Publishing Group

I came across a "consumer report," tauting Net Detective as being the best website for doing background checks on people. As a realtor and mortgage broker the website promised a variety of services that would enhance my real estate business.

After paying my $29.00 for a 3 year subscription, I tried to look up an individual by the name of Preston Gray, who lived in Vallejo California. Their site could only give me Preston Grays that throughout the state of California, with no facility to simple request info on Preston Grey in Vallejo CA. The information they produced was about 5 or 6 Preston Greys throughout the state of Californis, none of whom were in Vallejo.

The site had no way to narrow the search to a city in California, just the entire state! A total waste of time. I sent an email telling them of the problem and some woman called me and offered to ad additional search engines to my subscription. I said "no," and to simply refund my subscription price. Shortly thereafter I received a email asking me to fill out a 4 page, hand written refund form, which had to be MAILED back to them. FOUR PAGES AND HAND WRITTEN!

That was outrageous, and they've just ignored my emails since. I don't know how they've stayed in business as they claim they have, its impossible to use their site for anything if you have to look up people within the entire state.and can't narrow a search to a specific city within the state.

But requiring a hand written, four page form for a lousy $29.00 refund is outrageous.

Milron
Concord, California
U.S.A.