Headz n Threadz Amazingly Awful work and even worse "customer service" - more like disservice St. Louis, Missouri
I dropped off 10 shirts and 1 jacket to be embroidered with my company's logo. It took one week longer than promised and the logo was not sewn correctly, in some cases, not even close. (See the images on facebook) I paid to have my logo digitized and embroidered on 10 shirts and one jacket. After more than a week after they were promised, I finally received them. The quality of the embroidery is substandard. Each and every article was sewn incorrectly. The borders do not match the solid interior colors.
One shirt even has a large hole in the middle of the logo. I attempted to resolve this with the store manager, but his offer was only to patch the garments. Because these shirts are ruined, the only acceptable solution is to replace the garments, refund my money and I'll find another company that is honest and reputable. Because this company is anything but. Whatever you do, do not do business with headz n threadz. They do not care about their customers and they do not stand behind their work.
5 Updates & Rebuttals
mr rik
miami,Florida,
USA
Crappy threadz
#6Consumer Comment
Fri, May 27, 2011
I wouldn't be caught dead in those threadz!
Anyways you mentioned you paid by credit card, at least call them up and file a dispute to get that money back!
Shame on you Crappy threadz!
Headz n Threadz
St. Louis,Missouri,
United States of America
Get a life to the complainer!
#6Consumer Suggestion
Thu, May 26, 2011
If you would read the fine print on the form that you signed you would know that any embroidery shops are not responsible when you bring in your own merchandise. I have been doing business with H&T from the get go, and I am more than pleased with quality of their work and the professionalism of their staff. In conclusion, like I said you need to chill out and get a life!!!!
ciao for now!
Responder PSE
St. Louis,Missouri,
USA
Some things need to clarified
#6Author of original report
Thu, May 26, 2011
Contrary to the statement by H&T, I never agreed to any such stipulation regarding releasing H&T from any responsibility for their work. No one at H&T can produce any such document in this regard because I never signed any documents before or after the work was completed other than the credit card receipt. This, I can prove, because I have this paperwork in my possession, and my signature does not appear anywhere. So H&T may try to hide behind this poor attempt to absolve themselves of their responsibility, however, when this ends up with the attorneys, they will be hard pressed to prove their assertion in this regard. A lesson I've learned from this is not to pay for any work until it's completed. I won't make that mistake again.
mr rik
miami,Florida,
USA
They actually had the NERVE TO CHARGE YOU!
#6Consumer Comment
Thu, May 26, 2011
for that SUBSTANDARD work! My my, NO SHAME!
Oh yeah, isn't it better to provide good customer service in the beginning than to hire these shills to come on here and do damage control?
Headz n Threadz
St. Louis,Missouri,
United States of America
Reponse to Consumer
#6UPDATE Employee
Wed, May 25, 2011
Why is it that the first word that comes out of people's mouth when they don't get want they want is "That was the worst customer service". Companies need to have a forum to report consumers that are ignorant and don't know how to read.
So let's explain what really happened.....
The customer came in and placed an order for embroidery a design on shirts. He brought his own shirts in and we explained to him and he confirmed it that we are not responsible for items that people bring in. First reason for that is, if something happens, we can't replace the items because we don't know where the person bought the shirts from. Secondly, the concept of embroidery is not a perfect science. It places holes in a piece of fabric, and when a customer brings his own fabric, we cannot make a 100% guarantee - as certain fabrics are more susceptible to tearing and puckering up in this process.
So this customer placed the order and signed the order form that clearly states, "we are not responsible for items that people bring in". If he bought a shirt from us and we messed up, we would gladly replace the shirt.
We strive to do the best job every time out, but we also make the customer aware that this is not a perfect world or perfect process. So, even though the customer knew this, we offered him a solution that would make the shirt better (I've attached an image) and also offered him 12 more free embroidery.
Not sure what else this customer wants.