HealthPortal.ca Telemarker Kelghe D'Cruz selling products and services for HealthPortal.ca.. Sold our company a streaming license for unlimited users and was not authorized to sell this option by the manufacturer; wh Toronto, Ontario
Telemarketer (Health Portal.ca) Kelghe D'Cruz fsold a Pathophysiology Nursing DVD series for $599.00 to our university in addition to a video streaming license for unlimited users in the amount of $800.00. When the product was received the information for video streaming was excluded from the shipment. When contacted Kelghe D'Cruz insisted that we had all of the information we needed to use the video streaming option. I contacted Blanchford and Loeb, the manufacturer and they insisted that Health Portal did not have legal permission to sell video streaming for them and that they did not have the capability of delivering the service. Since this discovery Kelghe D'Cruz has contacted 2 other people from our university and made up two different excuses as to why the video streaming option was not available. But has failed to acknowledge that he sold us a service that they could not provide and was not legally authorized to sell.
2 Updates & Rebuttals
resellerfraud
Rapid City,South Dakota,
more false information
#3Author of original report
Thu, May 02, 2013
The information you have stated in your response is an outrageous lie. What you have committed is fraud. Blanchford and Loeb explained to me that your telemarketing company did not have permission to resell this service for Blanchford and Loeb nor did your telemarketing company have the capability of performing the professed service. The company Kelghe D'Cruz work's for is a telemarketing company that sells products and another compay actually ships the product. Kelghe D'Cruz --YOU are a telemarketer and are not the president of any such company.
HealthPortal
Toronto,Ontario,
Communication error
#3REBUTTAL Owner of company
Thu, May 02, 2013
I apologize for the late response to this issue as it has only recently come to my attention.
The Above statement is correct. At the time of the sale, HealthPortal had a verbal agreement with the Owner of Blanchard and Loeb with regards to selling all of their products. Blanchard and Loeb’s contact number is directed to a distribution company and the staff were unaware of the agreement. We did not make any excuses but rather asked for time from South Dakota to provide them with a written statement from Blanchard and Loeb stating that we are authorized to distribute all their products and services. We were unsuccessful in getting in touch with the owner within a reasonable time and suggested that we offer the university a refund while the issue was sorted out. The refund was offered, issued and processed the same day the issue arose.
We now have all written agreements in place with the producers of the content that we offer streaming for and gladly provide you with a copy upon request.
Regards,
Kelghe
President