Complaint Review: Healthy Paws Pet Insurance

I've never had to leave a review like this before. Healthy Paws is a complete scam and I've had to file a complaint with the Better Business Bureau because their customer service literally refuses to respond to me (I'm not even joking, it's the most insane thing I've ever experienced.)   So, after paying over $1,000 dollars in premiums they have repeatedly refused to cover any of my pets medical conditions. When I first rescued my dog, he had giardia, poor thing. Once we cured that, he started having some other - shall we say - tummy troubles. Healthy Paws refused to cover any vet bills because of his "pre-exisiting condition" (aka, the giardia).   But surprise! This time around, he didn't have giardia. He had an allergy, which we didn't know about because until then, he had been on a special medical diet. So, two unrelated conditions. But Healthy Paws didn't care.   So then, last month, I take my cat in for a routine check up. After the blood test, the vet orders an additional test to see if he has hyperthyroidism. He does, my poor old man.   So here's the thing, a while back, we'd done the same test (my cat is old and so naturally he's showing signs of aging). But the test for hyperthyroidism came back NEGATIVE.   Can you see where this is going? Yep! Healthy Paws calls it a pre-existing condition. So, not only will they not cover any future treatment for his condition, they won't even cover the initial routine visit, because as a result of a routine check up a "pre-exisiting condition" was found!   But it gets better. I e-mail Healthy Paws customer service and after they confirm they won't pay for anything, I ask them to cancel my policy - because honestly, what's the point if they're just going to call everything a pre-exisiting condition.   So...the just don't respond. Until I've been charged for another month.   I tried to contact them for 10 days. 10 days via all channels available to me. I even found the director of marketing on LinkedIn and tried to message her. Lol - I know, but desperate times... I finally just filed a report with the Better Business Bureau to try and get someone else to make them cancel my policy and give me a refund.   So, here's the moral of the story, Healthy Paws is a scam and their customer service is a nightmare. Shelly C. - watch out for her. I googled Healthy Paws Shelly C. and h*o boy, seems I'm not the only one who has been pitted up against her.   Hug your pets and keep them away from Healthy Paws.