Healthypets.com ripoff ripoff thieves Hayward California
I was looking to purchase some Prventic Plus collars for my dogs. I found this website through google. I saw that they had the collars that I needed and ordered three of them. Approx a week later I was informed that they were backordered and that I would receive priority shipping free if I waited another week. So I said ok.
Well, another week went buy, then another and another. I emailed them again and cancelled my order. I have an email confirming that. Well, low and behold, my credit card came, and the charge was on there. Not only would they not take the charge off, I had to dispute it through the credit card company. Ok, that was taken care of.
Two days ago, I get another email saying my order has shipped and they provided a tracking number, and yes it had been shipped. Well, AGAIN I emailed them, wanting to know what in the hell was going on, I cancelled the order and had all the emails to prove it. Well, they won't answer my emails. I emailed them today after I received the collars that I didn't order to tell them that I was reporting them here tonight.
This company must be in dier straights to conduct business this way. Granted, the collars are the best on the market, per my opinion, however, it is the way that they are conducting themselves. When a person cancels an order, the order is supposed to STAY cancelled, don't you think? And them to have them re-charge my credit card, the gall of these people.
Just be very careful when dealing with them, because they need money, and in my opinion, this is their way of stealing it from you. They don't answer emails, and their customer service is very lacking. They need to get some ENGLISH speaking persons in there to understand the english speaking customers who call in. I will never do business with them again, and I don't recommend that anyone does either.
Pat
Burleson, Texas
2 Updates & Rebuttals
Toni
Fort Worth,Texas,
Here are the facts, George...!
#3Consumer Comment
Fri, March 22, 2002
Let me clarify all of this for you. My sister spoke with someone who couldn't speak English. Did she say it was you? I don't think so, I was there when the collars arrived at her house this past SATURDAY!(3/16) Then she gets the email MONDAY (3/18), at 9:44AM that said they were shipped for free.
The invoice that was with the collars looks like it was charged to her account. No one contacted her! The only email she got was that the order was shipped! How can the order be shipped when she canceled the order?
I have copies of all of the emails also. And ripoffreport.com is just a sounding board and a place for other people to see how companies treat people... and her facts are straight. And ripoffreport does not have a spell checker, and if it did, it wouldn't pick up Preventic, it would just show that the word was not found in the "dictionary".
The report on ripoffreport.com, is just fine the way it is. They won't take it off just because you don't like what it says. They are doing a service for people.
Your company didn't credit her, her credit card company did. She had to go through them first. She didn't know it was charged to her account until she got her bill. Her credit card company investigated it. She got an email that says your order has been canceled as per your request and that was Feb, 19. Signed by Tom.
Feb 3 was a phone order, then her acct was charged on the 4th (which the acct should have been charged when the items were shipped, and not before)-this is not an auction that waits for the amount to "clear" before they send the items out. Yes, the items should be free for all of the hassle and aggravation that your company have put her through.
She did check the "facts" before she posted. Did you? Your timing isn't right on this; the posting to ripoffreport was done on Saturday, and her email saying that they are free is dated March 18. How could she refuse the shipment when you don't have to sign for it? Then if you just put "return to sender' on it, there isn't any proof that it was refused and it could get lost in the mail.
She has already apologized for the report, what more do you want?
The so called order that she called in again (for the second time, as per your email) was for the Heartgard not the collars, so YOU need to get YOUR facts straight.
Ripoff report.com, might be seeing this on their website in the next few days if this is not resolved.
George
Hayward,California,
Response on behalf of Healthy Pets Inc.
#3UPDATE Employee
Mon, March 18, 2002
Dear Rip-Off Report.com
In response to a recent e-mail which was reported to your company by a previous customer at HP regarding shipment of Preventic Plus Tick Collars.
First off Id like to say, Yes I do Speak ENGLISH, and must understand our company is an International business, therefore a few of our customer service representatives do have accent while assisting our clients.
For your information, we do have European and Asian customers we deal with and speak numerous languages to assist our International Clients.
The customer Pat called us after placing an order on-line on Feb. 3, 2002, wanting to match prices with another web site Vet Med Direct.
We contacted the web site for her and learned the web had moved and had updated their prices and could not match prices with them. We did contact her and she decided to stick with her order and was informed at the time the collars were on backorder.
A day later she called to cancel the order which we did and credited her account. A week later she called again to replace the order and was charged again and informed her products were on back order AGAIN. She called a few weeks later to cancel a second time and was credited AGAIN. (Yes, we do have e-mails and logs to back our information.) After she was credited the collars arrived at our facility and for our trouble we decided to ship out her order for FREE.
We still do not understand why she is complaining to your company instead of us if she has our direct contact information and have CS reps. who speak ENGLISH, (very well for that matter.) The problem was resolved and she did get her products FOR FREE.
By the way: she needs to check her facts before posting her opinion in public.
Thanks,
George Garcia
Healthypets Inc.
International Customer Service