Hearthware, Inc Did not receive free extras as promised in TV advertisement LibertyvilleInternet, Illinois
Ordered and paid for immediately the 2 for 1 induction cooktop as advertised on Television. The infomercial promised numerous extras such as stainless steel pan and lid, steemer insert, frypans, and fondue insert and forks. I received the 2 induction hotplates, but no extras. I have tried to contact the company over 50 times through their customer complaint number, but it is alway busy. Although the cooktops work great, I am feeling ripped off by this company.
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaCookware Help
#2UPDATE Employee
Mon, November 05, 2012
Hello, my name is Jeremy. I am the Social Coordinator for Hearthware, the makers of the NuWave PIC. In many cases, confusion about the cookware stems from a simple misunderstanding about having accepted the additional S&P charges in order to obtain the free gift. If you feel that you are still missing items from your order, send us an email with your complete order information to facebook@hearthware.com. I will have our customer service managers compare your records with our own. Once I receive an update from them, I will pass along any relevant information to you.