Complaint Review:
Hearthware Inc.
Hearthware, Inc. NUWAVEPIC.com NO CUSTOMER SERVICE... CANNOT CANCEL ORDER... NO EMAIL REPLY... OVERCHARGED SHIPPING FEES , Internet
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1755 N. Butterfield Rd.
Internet
United States of America
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1-855-742-2665
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NO CUSTOMER SERVICE TO TAKE YOUR CALL TO CANCEL ORDER
Saw advertisement on TV. Looks like a great product and a great deal..... NNOOOTTTT!!!!!!
I ordered the product using their online service. It will prompt you if you want to add more products and just pay for the shipping handling fee. I was shocked when I saw the shipping charge which is more than the actual cost of the items ordered.
I called customer service right away to cancel the order. I was transferred to the cancellation dept. but I get a busy signal if not, I was on hold for more than 30 minutes.
Someone will be available to take your order over the phone BUT... no one is available if you will cancel order. WHAT A SCAM.
1 Updates & Rebuttals
Hearthware Jeremy
United States of AmericaCancellation Help
#2UPDATE Employee
Thu, August 16, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for the difficulty you encountered while trying to contact our customer service department. If you send an email with your order information to facebook@hearthware.com, we will forward your information along to our customer service managers and pass along any relevant information we receive.