Complaint Review: heartland america

on december 12 1999, i placed an order to heartlandamerica, which included item #6939, a 'welbilt' breadmaker. the following correspondence explains the situation:

Subject:
order 5013186 et al
Date:
Fri, 18 Feb 2000 10:17:16 -0700
From:
"Sixto E. Moreira"
To:
info@heartlandamerica.com

heartland america:


in spite of my request of 15 february to cancel my last order you have charged my
credit card the amount of $252.92 on 17 february. it seems that you do not believe that
i have taken your attitude seriously.

sixto e. moreira

"Sixto E. Moreira" wrote:

heartlandamerica:

that explanation is not good enough. i knew that the item was no longer available
because i had inquired about that order on jan.5th.
* a postal label is not good enough, send for it at my house and refund my credit card
* put a stop to my last order and refund my credit card
* cancel my membership immediately and remit a full refund to my credit card
* i definitely do not like your proceeding without my authorization
* i do trust that you will take care of this matter at once.

thank you, sixto e. moreira


Information wrote:

Dear Sir,
The Welbilt item is no longer available. We sent you the Sunbeam item which
is $49.99 with a $20.00 rebate, as the substitute. If you are note happy
with it, let us know and we would be more than happy to send a postal label
for return shipping.
Thank you
Heartland America

-----Original Message-----
From: Sixto E. Moreira [mailto:six@wildapache.net]
Sent: Saturday, February 12, 2000 3:08 AM
To: info@heartlandamerica.com
Subject: order no. 5013186

part of the above order of 12/07/99 was item no b 6939, a welbilt
convection bread maker at a cost of $49.99. first you informed me it
was on back order, then after my inquiry i was informed that the item
was no longer available . that you had been unable to contact me about
it.
yesterday at the post office i received a package with a sunbeam
breadmaker, not convection and priced at $44.99. i was not asked if this
product was acceptable and furthermore it is priced at $29.99 in your
catalog.
i am very disturbed by your action and expect an immediate explanation.

sixto e. moreira, customer #001979593 12 february 2000.

Subject:
'Contact from website'
Date:
Wed, 05 Jan 2000 15:51:15 -0700
From:
"Sixto E. Moreira"
To:
info@heartlandamerica.com

checking on order 5013186 of 12/05/99, status of item 6939 - welbilt
convection bread machine. please advise. thank you.