Complaint Review: Heaven on Earth Cleaning

i left 100.00 on the counter and stayed with my 2 kitties in the 2nd bdrm, as I had told Marlene I would do for the first couple of times, to get them used to the new noises. the appt was for 1:30p, not 2:17p when I heard her come in. after an hour, I heard the cleaner receive a call out in the hall...... "oh right, I did forget to do that... I'd better go get that done now".... at exactly 1:34p she left my condo, and after a bit I came out because what cleaner leaves after she is at the place she is cleaning?..... I called Marlene, and she told me that the cleaner had called her and left to go get rubber gloves. yeah, right. housecleaners never bring rubber gloves to a job, and it always takes more than an hour to get those darn gloves. after she didn't return for an hour, I called Marlene and told her to have the cleaner leave me some money back under my mat, and that we would call it a day, meaning I would find someone else. so I got 40.00 back, which means that for 1 HOUR and 17 MINUTES I was charged 60.00... in that time, the 2nd bathroom was cleaned, the wooden floors were damp mopped, dishes were put in the dishwasher, and the counters cleaned. the living room rug wasn't cleaned however, because she didn't HAVE A VACUUM CLEANER. now Marlene is going to say there was reported cat feces somewhere. that's what the cleaner reported when she said she was going out for rubber gloves, when in truth she was going to run some errand that she forgot. I'm a slob and I admit it, that's why I like to have a reliable housecleaner. but I clean the kitty box twice a day, and there is no feces in my condo. THis is a TERRIBLY run company, that took money from me, way too much, and the owner could care less. Heaven on Earth....... don't make me laugh.