Hebeos Brought a wedding dress, paid $187.00 The dress does not fit nor is the dress the color I chose. Refuse to give return address and refund money. Covent Garden
I purchased a wedding dress on 11/21/2018 from Hebeos website. After carefully looking at the dress for over 2 weeks with measurements from myself and the dress. I chose to buy the dress a size 18w which was 2 sizes larger from the actual size and measurements i am between a 14 and 16. I also chose the color Ivory. When I recieved the dress the first mistake I notice was it was WHITE. I excused that, but when I tried it on, the dress didnt even pass my knees, so I took the measurments of the dress and the waist was a 22 1/2 way off from what their measurements should be which was in a category of a 14 size dress. When i made the first complaint to customer service, their rep responded back and said "Oh our dresses are made of TULLE hang it up it will iron itself out. " Who says that.
Then I made another complaint: I don't think you are listening. I am not going back and forth either. The dress does not fit properly at all the size is completely off. it has nothing much to do with a defect the size is totally off with measurements and the person at the cleaners herself said it was poorly made period regardless of a defect. A Hebeos rep responded send pictures I did, and it shows a white dress, as well as the dress not going past the knees. Again, I asked for the shipping address. Another Rep Responded. Oh we are so sorry hope you can get it Altered. I emailed them back and said yopu are refusing to do nothing, this beats anything regarding customer satisfaction and I want results or you going to have a big problem.
I regret that I only read the reviews posted on their websites not the reviews off the website that had so many of the same complaints. Customers being so very upset, never getting their money back, some never even getting their product at all. Refusal of their Return address. I did do a dispute with my bank, they would credit my money back only if I send the merchandise back. But, I can't send anything back when I don't know where to send it too. So frustrated. I only used this website because of me working 2 jobs I didnt have the time to go 45 minutes to an hour drive looking for a wedding dress.