Complaint Review: HEC Home Essentials LLC

I ordered Rob Vac trusting the Ads--it is not as described --nor does it Work..defective. They promised a Full Refund . I have asked for refund ..they are refusing. Offered me 20 % to keep them. I said -No-defective. Now they are insiting to keep their Cost down--I must Pay for the Return. They claim to be a Manufacturing Com any who makes the Robo-Vac..it looks like a Chinese Shipped Product. Cheap--Light Weight. The VAC runs around the House Picking up Nothing..no Hair-no Dust, etc.(*Useless)I did not find this BBB Link until Today --I was looking for wrong name. Now I see the Complaints listed below..same as my Complaint. I think a Robot is answering the emails..all are the same --Stall--offer 20%--then say You must pay to return..does not honor Fair Business Practices or Consumer Laws. *I have contacted the BBB & My Credit Card Company the minute --I saw their Mode of Operation. * Consumers must be aware of these Antics. **I ordered about July 10--rec Product --Charged--did not work..Contacted Loft the 19th to return Item..**15 emails later **--we are still back & forth.::**This is their Guarantee *Returns Policy*Your enjoyment of our products is our highest priority. For your peace of mind, all orders carry a 30-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, and exchanges.*If you change your mind after purchasing, or you're not completely satisfied with your purchase, you have the option to return it to us within ""30 days"" of having taken delivery.*To return your order and qualify for a ""full refund,""  first contact our customer service department to arrange for the return of the goods. Note that returns should arrive sealed, unopened, and in their original condition. Upon contacting our customer service team we'll give you instructions on how to return your order to our warehouse for a full refund. It is important that you return the items within 30 days of arranging it.*In all cases, you must include a receipt of confirmation of payment for your original order. Without this identifying information, we may be unable to correctly identify your return and process your refund. **Note that return costs incurred by the customer are non-refundable. **Refunds can be made only to your original method of payment. Note that refunds may take up to 10 business days to post to your account after returns have been processed and approved.**For reasons of protecting our customers' safety and the safety of our warehouse staff, we are unable to accept opened, partially used, or returns of perishable items.

** I did request a Refund to my CC--also the item is Defective..Nothing has worked so far. NR ..https://www.bbb.org/us/oh/akron/profile/housewares/hec-home-essentials-llc-0272-235858917/complaints