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  • Report:  #1408994

Complaint Review: Hello Moa

Hello Moa COMPLETE waste of money, cheap, vinyl, pre-printed China 

  • Reported By:
    CrystalDS — Surprise Arizona USA
  • Submitted:
    Fri, October 27, 2017
  • Updated:
    Sun, January 07, 2018

I purchased a "custom" item - Steampunk Handbag, from Hello-Moa. When I received it, it was a picture pre-printed on vinyl. Very cheaply made. I immediately contacted the company and asked to return it. I was told that they don't offer refunds on "custom" items. I am in contact with the eConsumer.gov as well as my bank to dispute the charges.

2 Updates & Rebuttals


Vicky

United States

I don't agree with the report -- IMHO

#3Consumer Comment

Sun, January 07, 2018

I am unassociated with Hello Moa, but I have a pair of boots from them.  I think anyone who reads the description "with comprehension," as my teachers used to say, would understand how the designs are printed.  They are very clear that they use "vegan leather," i.e., some kind of polyurethane product OR "PU Leather," which is a split leather with a layer of polyurethane applied to the surface.  The listings are crystal clear that designs are "printed."  I'm not sure what others expect, but I was very happy with the printed boots which look like a 3D steampunk design from a short distance.  The boots align perfectly with the description on the website.  And they are reasonably comfortable and very unique. I have never before posted a rebuttal comment like this, but it pains me to read that someone is upset and threatening legal action when s/he apparently got exactly what the website advertised.  I'd love to have a pair of leather, steampunk boots with real buckles and cogs and gears, etc., but until I can afford something like this, I'm happy with what Hello Moa provided and feel it's a fair deal.


Bryan

Christchurch,
Canterbury,
New Zealand

Complete Opposite

#3Consumer Comment

Thu, November 09, 2017

 I’ve purchased from Hello moa a few times now and they have been nothing but wonderful. Yes they do clearly state that custom gear is made to order so we need to be careful in selecting size etc. But the gear is perfect. Don’t listen to this person IMO

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