Complaint Review: Hello My Biz

I hired Kim on or around February 27, 2019 to start a Personal Credit Sweep and Corporate Credit Program, where a designed website, email account and my choice of domain names (eebusinessmarketing.com and eebusinessmarketing.biz) were included for my company E.E. Business Marketing, LLC.

While Kim accepted from me two separate payments to Kim’s Navy Federal Credit Union Account (acct ending 4703) located in Riverview, Florida, the first payment being $800 and the second payment $700. The initial $800 was to cover $300 for the Personal Credit Sweep (discounted by referral from Day Trading Solutions) and $500 to start the Corporate Credit. The second payment of $700 was an upgrade to the already included website that was incorporated in the Corporate Credit Program. Despite Kim’s email to me stating that my website would be complete 3-5 days after payment was received, an incomplete website remained.

Even after me paying for the upgrade the website remained incomplete and over a year later remains incomplete. As well, Kim provided no means for me to control or use the website without getting instructions first on how to manage the WordPress Account without defecting the websites setup, nor were there any results in the repair of my personal credit and/or building her Corporate Credit, which directly resulted from Kim’s internal business conflicts with other companies. Additionally, despite a voluminous number of requests to gain access to my email account at RoundCube, which I had provided to prospective clients, as well entailed sensitive company information received, Kim failed to perform.

I pleaded for Kim’s attention multiple times regarding the money she I paid as leaving me on a strapped livelihood as a single mother and not being able to build or even market my company; however, to all costs Kim has refused to address and rectify any of the concerns addressed to her; rather Kim provided stalling tactics and attempted to deceive me toward other programs of Kim’s that she promised a monetary benefit to hold me off; that reaped no reward other than Kim receiving more funds from me. I required website design, setup and full access to modify/edit and retrieve company emails that were also linked to my company domain name and for the purposes of owning, running, and controlling a website for my business. Kim agreed that she would provide such services to in exchange for money, in which I would then  be in a position to modify my website as needed, as well would be the owner of the domain names linked to my company.

It was discovered that Kim had listed her company Hello My Biz as the Administrator with full rights to the domain names at NameCheap, in which Kim ensured from the beginning they would be filed under my company name. I requested on numerous occasions for Kim to release full rights to me the domains so I could implement a website on my own. I even provided Kim my NameCheap account (Eebiz2020) with instructions given to me from NameCheap on transferring full ownership of the domain names; however, Kim failed to comply with that too. Kim provided stall tactics stating an EPP code was required when NameCheap verified that such code was not needed to transfer ownership. The agreement between Kim and I was oral that I pay for services Kim would provide but refuses to resolve and/or perform.

Moreover, my website remains under Kim’s sole control and yet displays the name of my company, which is causing confusion and inconvenience with potential clients. I demanded Kim refund the full $1500.00, in certified funds immediately, stop displaying any wording associated with my business on any website under Kim’s control, and transfer full ownership to E.E. Business Marketing, LLC for domain names eebusinessmarketing.com and eebusinessmarketing.biz, however, she has failed to resspond or comply.