Complaint Review: Helping Hands Financial

Despite using their services for seven months, my credit score remains in the low 600s. Additionally, outdated home address information still appears on all three of my credit reports. There have been instances where I've received someone else's report update, due to a shared first name. When I requested a refund, I was informed that I was not eligible, even though your team's action plan each time was to file a complaint with the FTC in the fourth, fifth, sixth, and seventh months. And your website states, it's guaranteed. I've invested $399 to start, followed by $99 monthly fees for seven months and $19.95 per month for credit monitoring. However, my credit situation has not improved, except for the targeting of hard inquiries. 

I brought it to their attention that even their website states 100% guarantee. Dated on August 8th, the company's website stated, but now they have updated the website from "We guarantee to boost your credit score to 700+ or we'll refund you 100%" to "We guarantee to boost your credit score to 700+ with our 6-month guarantee"