Hennessy Cadillac - Gwinnett County Georgia refuses to honor an after market on the repair of a car ripoff Duluth, Idaho
I purchased a extended warranty when I bought my Cadillac (used) from a reputable Ford Dealer n Snellville, Ga. Upon finding a mechanical problem with my car, I called Hennessy Cadillac to see if they would repair my car. They stated they would not honor an extended warranty, because they had had problems with them before, this will necessitate my driving to another dealer that will honor my warranty that two counties away from where I live. This problem should also be addressed to Gemeral Motors I think.
Robert
Snellville, Georgia
U.S.A.
2 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Interesting
#3Consumer Comment
Mon, November 14, 2005
You want all the benefits of a cadillac, yet you buy a used cadillac from a non-cadillac dealer, a ford dealer and a non-cadillac warranty and expect a genuine cadillac dealer to welcome you with open arms. Then you also expect General Motors to address the issue. I like the part about the "reputable" ford dealer. Implied threat. Interesting.
Robert
Jacksonville,Florida,
U.S.A.
Not GM or Cadillac problem
#3Consumer Comment
Mon, November 14, 2005
You bought a used car from a Ford dealer. The Ford dealer sold you an aftermarket warranty. Ford has no obligation to honor it, and a dealership that had nothing to do with the sale has even less reason to.
You need to find a shop that will accept it. Most will not, because warranty companies don't like to pay. They'll make the shop get a signed work order from the owner of the car, then when the problem is found, the warranty company will deny the claim. The customer is mad and expects the shop to deal with it.
On the off chance the warranty company will pay the claim, they want a detailed list of everything involved. They don't like paying the full labor rate or list price on parts. They consider "shop supplies" to be a scam, so the shop has to itemize every rag, can of cleaner, etc. Pain the a*s at the very least. Any mark-up on machine work done by an outside source is shot down immediately, so again, there is no incentive for the shop to deal with them. What most shops will do is repair the car, then tell the customer to file their claim on their own.
I do warranty repairs at my shop, but they are aggrivating. They paid for a complete engine, after getting lawyers involved, but would not cover the cost of a mount that needed to be installed before lowering the engine. It is a $70 part with ZERO extra labor at time of engine install. It's a 2.5 hour job otherwise. The warranty company paid almost $5K for the job, but said no to the mount. Go figure.