Henri's Cloud Nine High Pressure Sales of Defective Dresses--Promise to take care of me if not satisified. Minerva Ohio
My daughter and I visited Henri's Cloud Nine this past Sunday looking for a prom dress. We were greeted by Andrew who proceeded to show my daughter dresses in her size.
I was under the impression that a dress she picked out would be special ordered for my daughter. The dresses she was trying on were well-tried on and showed some signs of wear. I found out that was not the case, you took the dress they were trying on. I was not comfortable paying the price for the dress when it was defective and snagged.
I was assured by Andrew that he would take care of the dress, have the repairs done, have it steamed, and if I still was not satisfied then I would not have to take the dress. I agreed to this. After waiting about one hour and nothing taking place on the dress, I was informed I would have to come back for the dress.
I said fine, I will be back on Thursday to pick up the dress and pay for it then. They would not do any of the repairs until I put money down on the dress. Funny how they were going to do them without money down before they made me wait an entire hour.
Against my better judgement, I gave them $150. I would not sign any contract agreeing to their no return policy until I actually saw the dress.
After thinking it over, I dedided I did not want to pay full price (and it was a lot!) for a dress that had to be repaired and I called and told them I wanted my money back. I talked with Christopher (the manager) and he basically told me I was out of luck because I signed the contract.
When I informed him I did not sign the contract, he pulled my file. He said I wrote on the bottom of the contract that I would sign when I returned on Thursday. I said absolutely not did I write anything on the contract and he should fax me a copy. He was not very pleasant at all and said he didn't want to deal with customers like me so he would just refund my money.
He did call me immediately back and said since I signed the credit card receipt he would not refund my money. I told him $150 would not make or break his business and she should for goodwill just return my money since I was so unhappy. Then he said, So this is about the price and said he would not return my money after all. I feel since I did not sign their contract and did not want to agree to a defective dress until I saw the repairs, I should be entitled to a refund.
I will never do business with someone like Henri's Cloud Nine and I certainly will pass on my experience. I have never been treated by a business as rudely as I was treated by Christopher at Henri's Cloud Nine. This was a very high-pressure shop and the customers were being told they looked beautiful in dresses that (in my opinion) did not look good on them at all. I think they were looking for some quick sales regardless of how the dresses looked on the customers.
I read the previous rip-off report that was filed and I have to comment on that. The other mother that I was with mentioned that her daughter purchased a prom dress from them several years ago and insisted that she get a size bigger than what she measured for. The daughter insisted on her normal size and according to the previous rip-off report it seems like this is a common practice.
Stay away from Henri's Cloud Nine!!!!
Sandra
Tallmadge, Ohio
U.S.A.
1 Updates & Rebuttals
Henris
Minerva,Ohio,
U.S.A.
manager
#2UPDATE Employee
Thu, November 15, 2007
Our Deepest Regrets,
We, the staff of Henris Cloud Nine, were very disturbed to see this report filed on here from Sandra in Tallmadge. Her and her daughter visited our store during prom time and was helped by one of our most knowlegdeable sales consultants Andrew. They shopped throughtout our store on a very busy day with prom girls moving about everywhere. We were very careful to make sure we worked with her daughter one on one and gave her all the specialized attention she deserved! At Henris Cloud Nine we pride ourselves in making sure each customer has a dedicated, trained, sales consultant to work with them while shopping at our store.
Her daughter(Sandra's) after trying on several styles found a dress she loved! The dress of her dreams! Upon making the decision that this was the dress she wanted she ask if some of the beads that were missing could be repaired. Each year at Henris Cloud Nine we have ladies dedicated to doing nothing but repairing any dresses that a bead or strap may come off of. All of our dresses each year are brand new. We do not carry over any old styles so each girl who purchases from Henris is getting a new dress(except for special sales. special orders or giveaways) We told them we would be happy to fix any missing beads on the dress but due to the high volume of traffic on that particular day we would need a couple of days. Sandra did ask if she would have to pay for the dress and we very clearly explained to her that we would have to have a deposit and once the deposit was made there was a no refund policy...a policy we have had for over 32 years(and is an industry policy across the United States) and is clearly explained...due to the limited selling season we have on the dresses. Sandra was clearly explained that once a deposit was made there would be no refunds and if she was not sure she should not purchase the dress. I am very sorry she saw a busy, high energy atmosphere as a store for high pressure selling!
Sandra did call days later and said she had decided not to purchase the dress as she states in her complaint. We had the dress all ready to go for her as she had stated she would be back for pick up! The dress was not defective but simply had a few beads missing which with the fragile nature of the goods is not uncommon.
We sell thousands of prom dresses every year and we pride ourselves on great customer service and contrary to what Sandra has said we do not tell every girl who tries on a dress she looks great just to get her to buy!! Every customer has certain needs and a certain look they want for themselves(regardless of anyone's opinion)!
We are so sorry to Sandra for any miscommunication she may have experienced at Henris Cloud Nine! We have a great store and we love our customers! We truly wish she could have been one of the many happy customers we service everyday!