Complaint Review: Henri's Cloud Nine

My daughter chose Henri's Cloud Nine to purchase the dresses for her wedding. There were 8 dresses purchased as well as her bridal gown. 7 out of 8 dresses were so poorly measured that all 7 of those gowns had to have such major alterations done to them that we ended up putting at least $100 each to pay a seamstress to fix the dresses. One was so severe that the entire thing had to be remade.

We immediately questioned the young woman that took our measurements. We knew that these measurements didn't seem correct. The store did not carry any sizes over a 12 for women to try on. We even asked her to remeasure a couple of us. We had no choice, if we wanted those particular dresses, the order had to be placed. They won't order them unless you sign for their measurements.

Our suspicions were correct. 7 of the 8 dresses were majorly mis-fit. Two different seamstresses, not associated with the company or each other commented on how badly we had been measured.

The second complaint is that one of the bridesmaids had to pay an extra sixty dollars to get her dress. She ordered it 2-3 weeks after the initial order was placed. No one ever told us as we ordered the first set that we should hurry and place all the orders or some would have to pay extra. The bad part is, that this last dress came in at the same time as the others and we had them months before the wedding. No need to rush order.

The third complaint is about the bridal gown itself. The veil was to be made into a cape and attached to the gown itself. They only put two tiny little clear snaps on the gown. When my daughter put it on and started to walk on the day of the wedding, there was no way the snaps would hold the weight of the veil. Again, we were charged for the work on the veil, and it didn't work at all. We had to really scramble and pin all of it together to get the look she wanted. Also the snaps on her bustle did not work either, we had 7 different people trying to get it to stay and work. It just wasn't put on properly, or securely.

I, on behalf of the group tried to call and complain about all of this mess. The manager Christine, did not want to hear about my complaints, she simply stated that we signed the contracts and that the company ordered the rush order and that was that. She hung on me.

I tried six different times to call the owner, Meg. She has never returned my phone calls. I have left actual messages with the receptionist and some on voice mail. Not one message has been returned. She has all of our money, she doesn't care about hearing about our complaints and teaching her young employees how to properly measure.

I complained to the BBB. Again, they simply stated the obvious, but this time accused ME of cursing at them and being vulgar. I will be accused of something I did not do without especially since their company has yet to hear our complaints through.

Every single member of the wedding party is willing to complain about what has happened. Their 170 dollar dresses ended up costing close to 300 dollars. Seems like a price fixing job to me.

We feel we should be reimbursed for some of our alterations. We feel Christine Pizzino should be reimbursed for her extra 60 dollar rush job. We feel that part of the brides alteration prices should be refunded since none of it worked. But most of all we want the owner to listen to our complaints, hear us out and recognize the fact that her employees did not do a good job for her customers.

Karla
Minerva, Ohio
U.S.A.