Henry Taylor at BesIt Buy Abuse by the General Manager at Best Buy in Rocky Mount, NC Rocky Mount, North Carolina
I brought my computer in to be fixed by the geek squad at Best Buy in Rocky Mount, North Carolina. They claim they could not fix it so they sent it to the technicians in Kentucky. After keeping the computer for almost a month they sent it back to the store. I brought the computer home and the same problem persisted. This is not the first time that I have brought the computer into the Rocky Mount store to be fixed. After speaking to several people in the geek squad and employee relations to no avail. It seemed like nobody knew what they were doing and most
lied to me as where the computer was and its status.
I eventually spoke to Kenneth Cormier who assured me that the computer would be replaced or I'd receive the accessory that did not work. The next day I received a call from Henry Taylor who vacated everything Kenneth Cormier had said. As soon as I answered the phone he was very combative and abusive to my wife and myself. This man made things a lot worse than it could have been. He threatened that if my wife or myself went into the Rocky Mount store we would be arrested. He told me to take the computer to where I purchased it which was Greenville, North
Carolina. That is not what the geek squad warranty says. He yelled and screamed at us nonstop to where we could not even speak. I thought we were the customer and we should have been treated with a little more respect. This man should have been reprimanded or terminate by Best Buy. Kenneth Taylor should not be in a position that deals with the
public. Kenneth Taylor's customer service skills are nonexistent.
I did finally bring the computer to a store that fixed it in half a day. Previously they replaced the motherboard which it did not need. I reported Kenneth Taylor and the Best Buy store in Rocky Mount, North Carolina to the Better Business Bureau. Senior management in Minnesota has not helped me concerning this matter.
I would have appreciated a verbal or written apology from Kenneth Taylor who is the general manager of the Rocky Mount store. That would have diffused the situation.
1 Updates & Rebuttals
Todd
Wilmington,North Carolina,
USA
this report is irresponsible and reckless
#2General Comment
Sat, March 28, 2015
i find the prior complaint on henry to be unfounded. i have done business with henry for 15 years. because his customer service is so outstanding, i buy all of my electronics EXCLUSIVELY from henry, even though i live over 2 hours away now. i bought from him in greenville, then jacksonville, then rocky mount, and now knightdale.
i've spent almost 6K with him this past year alone, including nearly a dozen interactions with either himself or one of his store managers. i have NEVER experienced any unprofessionalism whatsoever from any of them. they are hardworking, trustworthy, and always price match anything, giving me the best deal every time. he even let me stay in the store a few minutes after closing one night to complete my cellular phone upgrade and ordered a pizza for by myself and his staff!!!
i think you will find that others feel the same way. . .in an overwhelming majority. i hear that his customer service scores are in the top 10% in the nation every quarter. the numbers don't lie. but your ripoff report does.
after reading your personal attack on henry i looked for others with similar complaints on the internet. . . and i found NONE. henry turns medocre best buy stores into high-performing (top nationally) customer service-centered places to shop. the passive-aggressive attack you posted is irresponsible and reckless.